Information Technology Support Engineer

Sharp Brains

Jaén, Spain

14 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.buscojobs.com.es

Tech stack

Microsoft Windows Active Directory Microsoft Outlook Computer Networks Dynamic Host Configuration Protocol Domain Name System (DNS) Virtual Private Networks (VPN) Microsoft Office Information Technology

Job description

We are currently looking for a DSS L1 (Desktop Support Services - Level 1) professional to join our team on an on-site support role.Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.Work Mode: On-SiteEmployment Type: B2B/ Freelance ContractLocation: Majadahonda, SpainJob Responsibilities:Provide Level 1 desktop support for hardware, software, and network-related issuesTroubleshoot Windows OS, MS Office, Outlook, and standard business applicationsInstall, configure, and maintain desktops, laptops, and peripheral devicesSupport printers, scanners, and other end-user equipmentHandle password resets and basic Active Directory tasksConfigure email accounts and assist with VPN connectivityLog, track, and update incidents in the ticketing systemEscalate complex technical issues to Level 2/Level 3 teamsEnsure timely resolution in line with SLA requirementsRequired Skills & Experience:1-3 years of experience in Desktop Support / IT SupportStrong knowledge xqysrnh of Windows ***** environmentBasic understanding of networking concepts (IP, DNS, DHCP)Experience with Active Directory and user account managementGood troubleshooting and problem-solving skillsStrong communication and customer service skillsAbility to work independently in an on-site environment

Requirements

Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.Work Mode: On-SiteEmployment Type: B2B/ Freelance ContractLocation: Majadahonda, SpainJob Responsibilities:Provide Level 1 desktop support for hardware, software, and network-related issuesTroubleshoot Windows OS, MS Office, Outlook, and standard business applicationsInstall, configure, and maintain desktops, laptops, and peripheral devicesSupport printers, scanners, and other end-user equipmentHandle password resets and basic Active Directory tasksConfigure email accounts and assist with VPN connectivityLog, track, and update incidents in the ticketing systemEscalate complex technical issues to Level 2/Level 3 teamsEnsure timely resolution in line with SLA requirementsRequired Skills & Experience:1-3 years of experience in Desktop Support / IT SupportStrong knowledge xqysrnh of Windows ***** environmentBasic understanding of networking concepts (IP, DNS, DHCP)Experience with Active Directory and user account managementGood troubleshooting and problem-solving skillsStrong communication and customer service skillsAbility to work independently in an on-site environment