It Knowledge Engineer

We are currently looking for a DSS L1 (Desktop Support Services - Level 1) professional to join our team on an on-site support role.Work Mode: On-SiteEmployment Type: B2B/ Freelance ContractLocation: Seville, SpainJob Responsibilities:Provide Level 1 desktop support for hardware, software, and network-related issuesTroubleshoot Windows OS, MS Office, Outlook, and standard business applicationsInstall, configure, and maintain desktops, laptops, and peripheral devicesSupport printers, scanners, and other end-user equipmentHandle password resets and basic Active Directory tasksConfigure email accounts and assist with VPN connectivityLog, track, and update incidents in the ticketing systemEscalate complex technical issues to Level 2/Level 3 teamsEnsure timely resolution in line with SLA requirementsRequired Skills & Experience:~1-3 years of experience in Desktop Support / IT Support~ Strong knowledge of Windows ***** environment~ Basic understanding of networking concepts (IP, DNS, DHCP)~ Experience with Active Directory and user account management~ Good troubleshooting and problem-solving skills~ Strong communication and customer service skills~ Ability to work independently in an on-site environment

We are currently looking for a DSS L1 (Desktop Support Services - Level 1) professional to join our team on an on-site support role.Work Mode: On-SiteEmployment Type: B2B/ Freelance ContractLocation: Seville, SpainJob Responsibilities:Provide Level 1 desktop support for hardware, software, and network-related issuesTroubleshoot Windows OS, MS Office, Outlook, and standard business applicationsInstall, configure, and maintain desktops, laptops, and peripheral devicesSupport printers, scanners, and other end-user equipmentHandle password resets and basic Active Directory tasksConfigure email accounts and assist with VPN connectivityLog, track, and update incidents in the ticketing systemEscalate complex technical issues to Level 2/Level 3 teamsEnsure timely resolution in line with SLA requirementsRequired Skills & Experience:~1-3 years of experience in Desktop Support / IT Support~ Strong knowledge of Windows ***** environment~ Basic understanding of networking concepts (IP, DNS, DHCP)~ Experience with Active Directory and user account management~ Good troubleshooting and problem-solving skills~ Strong communication and customer service skills~ Ability to work independently in an on-site environment