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Manager Platform & Vendor Integrations

Compri Consulting
Austin, TX, United States
18 days ago
Apply on www.dice.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source
www.dice.com

Tech stack

Software as a Service Systems Integration

Job description

  • Manage multiple technology/software vendor relationships and hold partners accountable to SLAs, responsiveness, and issue resolution.
  • Triage and prioritize application issues based on business and user impact.
  • Coordinate escalations across internal technology teams, business stakeholders, and external vendors.
  • Own critical issues through resolution and identify trends or recurring problems.
  • Oversee third-party platform integrations and ongoing vendor performance.
  • Lead vendor reviews and proactively improve service and user experience.
  • Manage and develop a small team while remaining hands-on with key vendors and escalations.

Requirements

  • 5+ years of experience in technology vendor management, application production support, integrations, or platform operations.
  • Strong experience managing software/SaaS vendors and SLAs.
  • Experience with issue triage, escalation management, and application support.
  • Prior people leadership experience with a hands-on, player-coach approach.
  • Financial services, fintech, or wealth-management technology experience is a plus.
  • Strong communication, organization, and ability to drive issues through resolution.
  • This is not an infrastructure, networking, hardware, or traditional service desk role. The ideal candidate understands technology but excels at vendor management, user experience, prioritization, and getting the right resources engaged to solve problems.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.dice.com
Prepare application

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