IT Vendor Manager

We are seeking an experienced Vendor Manager to oversee third-party vendor relationships and ensure supplier performance aligns with program requirements. The role will be responsible for vendor governance, KPI tracking, issue resolution, stakeholder communication, and ongoing service performance management., * Manage day-to-day relationships with third-party vendors and strategic suppliers.

• Establish and maintain effective vendor governance and communication cadence.
• Track vendor KPIs, SLAs, deliverables, quality, and service performance.
• Conduct regular vendor performance reviews and prepare status reports and dashboards.
• Identify, track, and escalate vendor issues, risks, and performance gaps.
• Coordinate with vendors and internal stakeholders to drive timely issue resolution.
• Monitor supplier deliverables and ensure alignment with program timelines and requirements.
• Maintain awareness of contracts, SOWs, SLAs, and commercial commitments.
• Support vendor escalations, corrective action plans, and continuous improvement initiatives.
• Maintain accurate documentation, action logs, performance reports, and governance records.
• Partner with Program Management, Operations, Procurement, and other stakeholders to ensure vendor activities support overall program objectives.

• 5+ years of experience in vendor management, supplier management, or a related field.
• Strong experience with vendor relationship management and governance.
• Proven experience tracking KPIs, SLAs, service performance, and deliverables.
• Experience managing vendor issues, escalations, risks, and corrective actions.
• Working knowledge of contracts, SOWs, SLAs, and vendor obligations.
• Strong stakeholder communication and relationship-building skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Experience creating management reports, dashboards, and performance summaries.
• Ability to manage multiple vendors, priorities, and deadlines in a fast-paced environment.

Preferred Skills

• Vendor performance management
• Supplier governance
• KPI/SLA reporting
• Issue and escalation management
• Contract/SOW awareness
• Stakeholder management
• Service delivery management
• Risk and action-item tracking
• Excel, PowerPoint, and project/vendor management tools

3.63.6 out of 5 stars Cupertino, CA 95015 $40 - $45 an hour - Contract