Data Center Technician II

As a Data Center Technician II, you will provide hands-on technical support for servers and data center hardware. You will troubleshoot hardware and networking issues, replace failed components, work with Linux systems, and manage work through ticketing systems. This is a hands-on data center role, not a remote/phone-based troubleshooting position., * Troubleshoot and resolve server and hardware infrastructure issues.

• Perform hands-on hardware replacements, repairs, and component-level troubleshooting.
• Work with server hardware, storage devices, networking equipment, and related components.
• Troubleshoot TCP/IP and intermediate networking issues.
• Use Linux/Unix command-line tools for basic to intermediate system administration and troubleshooting.
• Manage work, priorities, and incidents through ticketing systems.
• Document troubleshooting steps, resolutions, and technical activities.
• Work collaboratively with other data center technicians and support teams.
• Take direction, follow established procedures, and respond positively to feedback.
• Train and share technical knowledge with newer team members.
• Support responsibilities that may span multiple locations within the region.

• High school diploma or equivalent.
• 2+ years of hands-on server hardware experience - hard requirement.
• 2+ years of Linux operating systems experience.
• 2+ years of networking/TCP-IP knowledge.
• Hands-on experience replacing and repairing hardware.
• Strong understanding of server hardware components and their functions.
• Understanding of storage devices.
• Experience working with ticketing systems and technical documentation.
• Ability to perform intermediate network troubleshooting.
• Strong communication and teamwork skills.
• Ability to work onsite and adapt to day or night shifts.

Preferred / Additional Qualifications

• 2+ years of data center experience.
• CompTIA A+, Network+, Security+, or similar certification.
• Certified Network Defender (CND).
• Associate’s degree in IT or related field.
• Professional or military technical experience.
• Understanding of cooling systems and power distribution.
• Experience training or mentoring junior technicians.

Physical & Environmental Requirements

• Ability to lift up to 40 lbs.
• Ability to stand and walk for extended periods.
• Ability to climb ladders and work at heights.
• Must pass daily metal detection/security screening.
• Ability to work in varying temperatures and environmental conditions.
• Exposure to dust, airborne particles, and other environmental allergens.
• Must follow all required data center security and safety protocols.