Help Desk Technician I

Resolve help desk tickets quickly and accurately to support a low average resolution time.

• Respond promptly to user requests through phone, email, remote support, and in-person channels.
• Monitor ticket queues proactively, identify recurring issues, and prevent avoidable service delays.
• Own service requests from intake through resolution with clear updates and timely follow-up.
• Deploy and configure Windows PCs using Microsoft Autopilot and related endpoint management processes.
• Support Microsoft Teams, OneDrive for Business, Microsoft Office, SharePoint Online, and Exchange Online.
• Troubleshoot Microsoft 365 access, synchronization, collaboration, email, and productivity issues.
• Support mobile smart devices that access the E2 network, including configuration, connectivity, and user assistance.
• Document troubleshooting steps, resolutions, and follow-up actions in the help desk ticketing system.
• Perform additional IT support duties as assigned while maintaining responsive, customer-focused service.

E2 is seeking a proactive Help Desk Technician with 3-5 years of experience supporting Microsoft 365 environments. This role requires fast, accurate ticket resolution, clear communication, and a strong focus on maintaining a low average resolution timeframe-one of E2’s key help desk performance metrics.

The ideal candidate takes ownership of issues, responds quickly, works independently, and looks for ways to prevent recurring problems while delivering a professional end-user support experience., * 3-5 years of help desk experience supporting users in a Microsoft 365 environment.

• Track record of meeting ticket response and resolution expectations.
• Proactive mindset with strong prioritization, follow-up, and problem-solving skills.
• Hands-on support experience with Teams, OneDrive for Business, Office, SharePoint Online, and Exchange Online.
• Experience troubleshooting Microsoft 365 access, sync, email, collaboration, and productivity issues.
• Working knowledge of Microsoft Entra ID, Intune, and endpoint support fundamentals.
• Experience deploying and configuring Windows PCs using Microsoft Autopilot.
• Ability to support mobile smart devices that access company network resources.
• Strong communication skills with a customer-focused, calm, and professional support style.
• Ability to document issues, resolutions, and follow-up actions clearly in the ticketing system., The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Prolonged periods sitting at a desk and working on a computer.
• Lift 40 lbs. boxes
• Verbal, auditory, and written capabilities to effectively communicate in an articulate manner.
• Clarity of vision at varying distances.
• Dexterity of hands and fingers to operate a variety of standard office equipment.
• Expected to be on-site five days per week and follow applicable workplace safety procedures.

life insurance, paid time off, 401(k), E2 Consulting Engineers, LP offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off. Wage Data Per State Requirements

The hourly pay rate for this position is $24.00/hr - $31.25/hr. The starting rate will be commensurate with skill, education, experience, and working environment. Work Environment/Physical Demands