Help Desk Technician

A defined escalation path: when you’re stumped, escalating to your lead after a genuine attempt is the expected, professional move, not a failure. You will never be left to sink.

• A structured first 90 days: written checkpoints at 30, 60, and 90 days, so you always know what to learn next and how you’re doing.

• A real growth ladder: we develop technicians toward Tier 2 and beyond, with certification support (CompTIA A+ and up) and stretch assignments as you earn them.

WHAT YOU’LL DO

• Resolve Tier 1 service tickets: password resets, user onboarding/offboarding, desktop and laptop troubleshooting, printers and peripherals, Microsoft 365 and Outlook issues, and desk phone support

• Answer support calls professionally and log every ticket with clear notes, documentation is part of the job here, not an afterthought

• Go on-site: rack and cable equipment, mount wireless access points, swap hardware, and be the hands for senior engineers on installs (ladders, crawl spaces, and equipment rooms included)

• Run recurring maintenance checklists (backup verification, patch checks) as you’re trained on them

Eagerness to learn and reliable follow-through, you do what you say you’ll do, and your tickets prove it

• Clear, courteous communication with non-technical people, on the phone and in person

• Basic computer literacy: comfortable navigating Windows, installing software, and figuring things out

• Physical capability for field work: climbing ladders, lifting up to 50 lbs, working in equipment rooms

• Valid driver’s license and reliable transportation, travel between client sites is routine

CONDITION OF EMPLOYMENT: Some of our clients operate under strict compliance requirements. You must pass a fingerprint-based background check and complete required security awareness training. A disqualifying criminal history will prevent employment in this role.

NICE TO HAVE (NOT REQUIRED)

• CompTIA A+ (or active progress toward it)

• Prior helpdesk or retail tech experience

• Low-voltage cabling experience

• Exposure to Microsoft 365 administration, * Customer service: 1 year (Preferred)

Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

• Life insurance, Employer-provided health, vision, and dental insurance for employees (family plans available at an additional cost).

• 128 hours of annual paid time off.

• Eight paid U.S. holidays.

• Employer-paid short-term and long-term disability insurance.

• Costco membership reimbursement.

• Certification exam fees reimbursed on passing, * Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

E Squared C is a managed IT service provider supporting organizations across the Carson Valley and Eastern Sierra. We are a small, senior team, which means you’ll work directly with experienced engineers, touch real infrastructure early, and never be a cog in a 200-person call center.