SAP Delivery Manager

• Lead end-to-end SAP S/4HANA application management services (AMS) delivery for key client engagements.

• Own delivery governance, service reviews, executive communications, and client expectations.

• Manage SLAs, KPIs, incidents, enhancements, releases, risks, dependencies, and escalations.

• Coordinate SAP functional, technical, onsite, offshore, and cross-functional teams.

• Drive service quality, operational excellence, continuous improvement, and transformation opportunities.

• Plan resources and delivery commitments to support reliable, high-quality outcomes.

• 10+ years of SAP delivery or program management experience.

• Strong SAP S/4HANA delivery experience.

• Retail industry experience.

• Experience leading SAP AMS or application support engagements within a systems integrator environment.

• Strong client-facing, governance, stakeholder, and escalation-management skills.

• Experience managing global onsite and offshore SAP delivery teams.

• Strong knowledge of AMS delivery models, SLAs, KPIs, enhancements, and production support.

Preferred Qualifications

• Experience identifying continuous-improvement or transformation opportunities within SAP support programs.

• Executive-level communication and service-review experience in complex retail environments.

Founded in 1996, DynPro is an AI-led systems integrator and IT solutions consulting company that helps enterprises turn strategy into measurable outcomes. We combine AI-enabled engineering with human-in-the-loop delivery and a forward-deployed mindset to implement, integrate, and automate mission-critical processes and platforms. Our capabilities span digital process innovation, enterprise applications, systems integration, data and advanced analytics, and intelligent automation - delivered by global teams focused on speed, resilience, quality, and time to value.