Network Student Technician

• Activate LAN jacks.
• Install Cisco switches and equipment.
• Make configuration changes to Cisco switches.
• Build and/or install networking cables as needed.
• Implement and maintain proper wire management.
• Install and maintain Cisco wireless access points.
• Troubleshoot networking issues for ISU Faculty, Staff and Students.
• Maintain APC uninterrupted power supplies.
• Use specialized equipment such as a DTX, Link runner Pro, Ether scope, and OneTouch to diagnose cabling issues on the ISU Campus.
• Document actions/issues through EMAIL and Help Desk ticket system to Office of Information Technology Staff.
• Regular cleaning and maintenance of IDFs.
• Performs other duties as assigned.

Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours., Required Relevant Education & Experience High School diploma or GED Required Field(s) of Study Indiana State University student enrolled in at least 6 credit hours and be in an undergraduate IT/MIS/CS/CSS related Program. Preferred Relevant Education and Experience Education: No Response; Experience: No Response Supervisory Responsibilities This job has no supervisory responsibilities. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Experience and knowledge in job related program, Willing to interact with students, Willing to work extended hours during events and peak seasons, when required, Work effectively with a diverse community Other Knowledge, Skills and Abilities Must have reasonable computer knowledge and Windows skills Ability to do research on the Web Ability to diagnose computer hardware and software problems Must have excellent communication skills in English. NCAA Guidelines, o Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in the process, and may demonstrate originality and inventiveness.

o Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.

o Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.

o Digital Technology: Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems.

o Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage his/her emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work.

o Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

o Career and Self Development: Identify and articulate one’s skills, strengths, knowledge, and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace.

o Equity and Inclusion: Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. The individual demonstrates openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and understand individuals’ differences. Career Competencies

Competency: Critical Thinking/Problem Solving

1. • Are you currently in good academic standing with the University? + Yes + No
2. • Are you currently in good conduct standing with the University? + Yes + No