Info System Support Spec II - Augusta

The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. This is an exciting position for a qualified individual who has demonstrated experience and has a successful track record in providing support for Azure, AWS and Identity and Access Management, Microsoft 365 services and Windows Server Operating Systems within the Computing Infrastructure and Services Group. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do.

MaineIT embraces the following core values (C.A.R.E.)

* Customer-Focus - Ensuring our customers are heard and their needs are met.

* Accountability - Holding ourselves to a high standard through transparency with stakeholders.

* Responsiveness - Providing timely updates in a proactive manner.

* Empathy - Delivering people-focused services with emotional intelligence.

At MaineIT we:

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors., You will help manage and administer Enterprise Exchange, Active Directory, File System Management, cloud hosting environments and Microsoft 365 as an active contributor to the team. You will work in a team setting handling requests and participating in professional communications as a team player who demonstrates excellent collaboration skills. You will also be able to participate in other areas within overall group.

The position will provide support for the Office of Information Technology and all customers we support. The position performs a full range of system administration functions to control systems and attain maximum utilization and efficiency within Computing Infrastructure Services.

The Team within the Office of Information Technology offers professional and technical hosting and enterprise services to agencies. The Team resides within the Computing Infrastructure & Services Group, which supports a wide range of applications utilizing Windows Server, Microsoft 365, Microsoft Exchange, Microsoft Teams, Microsoft InTune, Directory Services, Enterprise Backup and Storage, SQL Server, IIS, SharePoint, and other COTS products. Work is performed under supervision. This position is in Augusta. The CIS Group requires 24x7 server support. This requires the position to be On-Call in a rotation format.

WHAT’S IN IT FOR YOU?

You will have a chance to show off your skills and work in a collaborative team environment with highly skilled technical and business minded individuals. You will have opportunities to grow, develop, and learn new skills as we advance to embrace emerging technologies. You will be in a work environment that cares about people and in a place where we have fun conducting our work and serving customers.

RESPONSIBILITIES INCLUDE:

You will be expected to manage your work at a technical level with supervision.

• Assist in the problem solving and handling of technical issues or inquiries.
• Maintains group policy objects.
• Quality Assurance checks on new environments.
• Handling trouble support tickets.
• Participate in the planning, implementation, and management of system upgrades to keep up to date and secure.
• O365 Administration (manage user’s properties, manage user’s multi factor authentication and user views).
• Assist with support and administration for cloud environments with a focus on M365 services, Azure, AWS and Identity and Access Management. Demonstrate cloud architectural knowledge, playing a vital role in the support of cloud infrastructures running in 24×7 environments
• Provide operational assistance in infrastructure migration methodologies and techniques including mass application movements into the cloud for Azure or AWS environments

• Nurture cloud computing internally and externally to drive cloud adoption

• Ensure all cloud solutions adhere to security and compliance best practices
• Support, build, configure, and maintain Windows Server environments within a VMWare ESXi environment or physical.
• Participate in the implementation of agency information system policies to meet agency operating standards and procedures.
• Research, install, and configure hardware, software, and networking for servers within multi-user operating and/or networking system environments.
• Administer and manage system security measures such as backups, access control, and disaster recovery to ensure and maintain system integrity and availability.

• Ability to support, administer and troubleshoot all products associated with the services you support.
• Ability to communicate written and verbally with people having a variety of knowledge and expectations.
• Ability to manage and oversee multiple projects/activities simultaneously.
• Ability to support complex multi-user computer network systems.
• Ability to support complex software applications, system back-up and data security techniques.
• Ability to support advanced troubleshooting and problem resolution techniques.
• Ability to train personnel in all phases of system support, utilization, and applications.
• Ability to solve technical computer problems.
• Ability to conduct research and make recommendations to management on technical computer issues.
• Ability to perform work requiring lifting and/or physical exertion may be required.
• Ability to multi-task.
• Ability to work with others in a team environment.
• Ability to motivate people and build effective teams
• Ability to measure and improve quality of operations according to best practices of the industry.
• Knowledge of PowerShell
• Knowledge of TCP/IP
• Knowledge of Kerberos
• Knowledge of DNS/DHCP and Infoblox
• Knowledge of active directory

WHAT WE NEED FROM YOU:

• Experience with Microsoft Exchange
• Experience with Azure
• Experience with AWS
• Experience with Accessibility testing
• Experience with M365 in a corporate environment
• Experience in Microsoft Windows Server Administration, to include current Windows Server versions
• Experience working to resolve problems or in implementing new solutions
• Experience using a ticket management system for work prioritization and daily workload management
• Experience with VMware
• Experience with Active Directory
• Experience with PowerShell
• Ability to develop and manage user-oriented computing activities
• Ability to develop and coordinate training programs
• Ability to work on multiple projects/activities simultaneously
• Ability to work with DNS/DHCP and Infoblox
• Ability to communicate effectively, A minimum of 3 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

Work-Life Balance - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. * Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. * Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements. * Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value). * Retirement Plan - The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee. * Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense. * Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses. * Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office. * Living Resources Program - Navigate challenging work and life situations with our employee assistance program. * Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act. * Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There’s a job and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.