Cloud Native Support Engineer

This role ensures the resilience and optimal performance of enterprise container management platforms across multi-cloud and hybrid infrastructures. It primarily focuses on resolving complex technical challenges within Kubernetes-as-a-Service environments to maintain high availability and operational stability for customers. This role independently makes critical technical decisions to diagnose and resolve complex, high-impact incidents within production container environments. Decisions directly influence system uptime and customer satisfaction, often requiring rapid problem-solving under pressure. The incumbent regularly engages with enterprise customers to provide technical guidance and incident updates. Collaboration extends internally to product engineering teams, SRE specialists, and fellow support engineers to resolve deep-seated platform issues. This role directly impacts the operational continuity and reliability of mission-critical enterprise container platforms, with failures potentially incurring significant business costs and reputational damage. The scope encompasses complex multi cloud and hybrid infrastructure environments, ensuring systemic availability across a fleet of applications. A highly analytical and methodical working style is essential for deep technical problem-solving and root cause analysis. The role requires exceptional adaptability and resilience to navigate high-pressure situations and complex, evolving cloud-native technologies.

Responsibilities:

• Delivers expert-level technical support and resolution for complex issues impacting enterprise container management platforms.

• Manages incident response and root cause analysis for critical production outages in Kubernetes and related cloud-native environments.

• Owns the end-to-end resolution process for escalated technical problems, ensuring timely communication and effective solutions for customers.

• Drives proactive identification of systemic issues and contributes to the continuous improvement of platform reliability and support processes.

• Designs and implements automation scripts and tools to enhance platform observability, resilience, and operational efficiency., We give you the freedom to be yourself. You will work in a global community of unique individuals - like you - with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics., Leads the marketing operations function, team, martech roadmap, lead management, CRM integrations, data architecture, campaign attribution, reporting infrastructure, and vendor governance. Partners with Revenue Operations, Analytics, IT, and Finance to maintain reliable GTM data flows, improve data quality, and support scalable revenue growth. Manages technical professionals and leads technology transformation and re-platforming initiatives.

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE ‘A’ level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.

• 1-2 years experience in relevant technologies and customer environments.

• Relevant industry qualification where applicable.

Knowledge and Skills:

• Deep expertise in Kubernetes, including its architecture, operations, and troubleshooting within multi-cloud environments (EKS, AKS, GKE).

• Proficiency with Infrastructure-as-Code tools such as Terraform and Ansible for automation and configuration management.

• Strong analytical and diagnostic skills for complex system issues, coupled with experience in API-driven automation.

• Solid understanding of cloud-native principles, distributed systems, and Site Reliability Engineering (SRE) practices.

This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE’s external provider, where legally permitted.

In-Office or Remote 3 Locations 57K-82K Annually Junior In-Office or Remote 3 Locations 57K-82K Annually Junior Provides expert technical support for enterprise Kubernetes and cloud-native platforms across multi-cloud and hybrid environments. Resolves escalated production incidents, leads incident response and root cause analysis, communicates with enterprise customers, and collaborates with engineering and SRE teams. Develops automation and observability tools to improve platform resilience, reliability, and operational efficiency. The summary above was generated by AI, If this role is filled in the United States of America, the starting base salary will be within the applicable pay range displayed below. In addition to base salary, this position may be eligible for a commission plan and a competitive benefits package. US benefits include comprehensive medical coverage, life and disability insurance, a 401(k) plan, an Employee Assistance Program, and generous paid time off and leave policies.

Final compensation will be determined based on factors such as experience, skills, geographic location, internal equity, and budget. This pay transparency information applies to US-based roles only.

Base Pay Range Min & Max 57000

82000

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SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper., Remote or Hybrid USA 227K-270K Annually Expert/Leader 227K-270K Annually Expert/Leader Edtech * Information Technology * Software Leads Marketing Operations, martech, GTM systems, digital platforms, marketing automation, website journeys, analytics, conversion optimization, and program management. Owns Marketo-Salesforce integration, attribution, campaign tracking, data governance, digital platform performance, budgets, vendors, and cross-functional execution. Partners with executive leadership to guide investment, risk, and transformation while building multidisciplinary teams. Top Skills: Adobe Experience ManagerAsanaCcpaGdprIterableMarketoSalesforceSoc 2, Pluralsight, Remote or Hybrid USA 148K-195K Annually Expert/Leader 148K-195K Annually Expert/Leader Edtech * Information Technology * Software Lead the architectural direction, component and token systems, governance, documentation, accessibility infrastructure, and roadmap for Pluralsight’s Pando design system. Partner with engineering to align tooling and workflows, use adoption and quality metrics to guide investment, and mentor designers and engineers across the organization. The role requires enterprise-scale design systems expertise, front-end knowledge, WCAG experience, and the ability to build data-backed prioritization cases. Top Skills: AICode ConnectCSSHTMLWcag

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