IBM TWS L3 Remote Support Engineer

We are seeking an experienced IBM Tivoli Workload Scheduler (TWS) engineer for a 3-month remote L3 support engagement. The ideal candidate will provide advanced troubleshooting, root cause analysis, and operational stability for enterprise scheduling environments running TWS version 9.1.0.02. This is a hands-on, production-facing role requiring immediate productivity with minimal ramp-up., * Provide L3 escalation support for production TWS 9.1.0.02 environments - handling complex job failures, agent connectivity issues, and scheduling anomalies

• Perform root cause analysis (RCA) and post-incident reviews for critical batch failures and SLA breaches
• Administer and troubleshoot the TWS master domain manager (MDM), fault-tolerant agents (FTA), and dynamic agents
• Manage and tune job streams, job definitions, calendars, and dependencies in the TWS database
• Monitor and resolve issues with the Dynamic Workload Console (DWC) and TWS job scheduling network
• Support TWS integration with Unix/Linux and Windows Server environments
• Collaborate with L1/L2 teams, infrastructure, and application owners for escalation resolution
• Maintain and enforce SLA compliance across critical batch cycles
• Document resolution procedures, runbooks, and known-error records in the ITSM system (e.g. ServiceNow)
• Assist with patch assessment for TWS fix packs and compatibility validation

Do you have experience in Ticketing system technical support?, * Hands-on experience with IBM Tivoli Workload Scheduler (TWS) / IBM Workload Scheduler (IWS) - version 9.x strongly preferred

• Proficiency with TWS components: MDM, BM, FTA, dynamic agents, job streams, and TWS composer
• Experience with Dynamic Workload Console (DWC) for monitoring, reporting, and administration
• Strong Unix/Linux administration skills (Red Hat, AIX, or Solaris preferred)
• Shell scripting / Bash for job wrappers, automation, and diagnostic scripts
• Familiarity with TWS database objects (job definitions, run cycles, calendars, workstations)
• Working knowledge of ITSM tools - ServiceNow preferred - for incident and change management
• Understanding of TWS security (users, resource pools, security file management)

Preferred / Nice to have

• IBM Certified Deployment Professional - Tivoli Workload Scheduler certification
• Experience with TWS z/OS connector or mainframe job scheduling integration
• Familiarity with Splunk or similar log aggregation tools for TWS log analysis
• Prior exposure to TWS REST API or TWS for Applications integrations
• Experience supporting TWS in large-scale enterprise environments (1,000+ daily jobs)

Soft Skills

• Ability to work independently in a remote environment with minimal supervision
• Strong communication skills for cross-team collaboration and stakeholder updates during incidents
• Comfortable working within ITIL-aligned incident, problem, and change management processes
• Able to participate in on-call rotation and respond to P1/P2 incidents outside business hours

$5,500 - $5,600 a month - Contract

NXTI Global designs, builds, and supports technology infrastructure that keeps modern businesses connected, secure, and ready for growth. From structured cabling and data center deployments to audiovisual integration and physical security, the company delivers end-to-end solutions that enhance performance, reliability, and safety across diverse environments. With a team of experienced engineers and project specialists, NXTI Global provides tailored, future-ready systems along with ongoing support and maintenance so organizations can focus on their core business while their critical infrastructure simply works.