Help Desk Specialist

• Monitor and respond quickly and effectively to requests received through the IT helpdesk system
• Respond to end user queries by phone, email, and in person
• Create step-by-step training material with screenshots for end users
• Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
• Document internal procedures and processes
• Ask educated questions and listen to end users to determine the root cause of issues
• Work through the problem-solving process with end users, empowering them to do the same in the future
• Run diagnostic steps to resolve problems
• Report significant and recurring issues to the tier-2 support
• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease the troubleshooting process, Job Description: Help Desk Specialist Description & Duties: The Help Desk Specialist supports staff by resolving hardware and software issues, providing support to end users an…
• 3 days ago

• Associate degree in IT, Computer Science, or related field
• Minimum of two years’ experience as a Help Desk Technician or other customer service role
• Ability to diagnose and resolve basic computer/technical issues
• Excellent communication skills
• Working knowledge of Microsoft based systems

We don’t just offer a job-we offer a future. At L&S Electric, we believe in rewarding our team with benefits that truly make a difference. Your Benefits: Health First: Medical, dental, and vision coverage for you and your family. Peace of Mind: Company-paid short-term disability and life insurance. Financial Well-being: 401(k) with generous match. Time to Recharge: 3 weeks PTO, 7 paid holidays, plus volunteer time off. Your Tools, On Us: Safety glasses and shoe programs. More Than a Paycheck: Performance-based bonus opportunities. Support When You Need It: Employee Assistance Program at no cost. Hear From Us Firsthand: Commitment to Equal Opportunity: L&S Electric is an AAP/EEO employer and uses E-Verify to confirm the employment eligibility of all new hires. We’re proud to foster an inclusive environment where everyone is treated equally. Ready to Power Up Your Career? At L&S Electric, you’re not just a number-you’re part of a legacy. Join a team that puts safety, integrity, and people first. Apply now and become part of a company that’s powering progress-one repair at a time.