Student Information Systems Application Consultant

The primary responsibilities of the Student Information System Application Consultant include providing consultation, technical support, and training to St. Clair County RESA customers for client/server-based Student Information System (SIS) management software, including PowerSchool and Skyward, as well as library management software, Destiny by Follett., * Provide daily technical support to customers through telephone, email, and direct contact.

• Conduct customer training in various formats, including web-based sessions, in-person group settings, and one-on-one instruction.
• Prepare training materials, written procedural guides, and technical documentation.
• Demonstrate strong problem-solving skills and the ability to multitask effectively.
• Conduct quality assurance testing and documentation for new applications, features, and functionalities.
• Be self-motivated and willing to take on critical application-related tasks.
• Assist local districts in developing specialized reports and implementing reporting changes.
• Make independent decisions and solve problems to contribute to the department’s success, and provide backup assistance to peers as directed by the supervisor.

THIS LIST OF ESSENTIAL JOB RESPONSIBILITIES IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY.

PHYSICAL REQUIREMENTS: The employee must be able to stand, sit, bend, twist, lift, and walk as needed to perform all essential job functions., * Excellence: We ensure all students flourish through an engaging education that honors their voices.

• Inclusivity: We value people for who they are, celebrate our diversity, and embrace the contributions of all students, families, and staff
• Integrity: We practice our mission and vision by acting ethically, honestly, and respectfully
• Collaboration: We engage in internal and external partnerships to promote creativity and forward-thinking
• Stewardship: We leverage human, fiscal, and material resources for the sustainability of our community

• Bachelor’s degree in a computer or business-related field preferred.
• At least 2 years’ experience in customer support is desired, with knowledge of school business highly valued.
• Good working knowledge of computer environments, including Windows, Microsoft Office, Google applications, web browsers, and email systems, is required.
• Work experience in PowerSchool, Skyward, and Destiny is desired, but complete training on the software will be provided.
• Candidates should be capable of supporting customers of varying skill levels, from beginner to advanced.
• Good written and verbal communication skills are essential, along with the ability to learn quickly.
• A valid Michigan driver’s license and reliable transportation are required.
• Demonstrated ability to work collaboratively and effectively with co-workers, staff, school districts, community agencies, and the public is crucial.
• Regular and predictable attendance is an essential function of this position., * Bachelor’s degree preferred.
• Citizenship, residency, or work visa required

Employment Date: Pending Board approval and successful completion of background check, fingerprinting, and pre-employment drug screen Salary Range: Commensurate with qualifications, experience, and job responsibilities

• $40,000 - $50,000

Benefits: Comprehensive benefits package including:

• Medical, dental, and vision insurance
• Michigan Public School Employees’ Retirement System (MPSERS) participation
• Paid annual leave
• Health savings account and flexible spending account options
• Life insurance and disability coverage

St. Clair County RESA is one of 56 intermediate school districts in Michigan. We are dedicated to providing cost-effective, high-quality services to the county’s students and the seven public school districts that educate them. RESA is committed to enhancing educational opportunities for all children. We offer programs and services that promote collaboration and cost savings among local school districts and community partners.