TECH SOLUTIONS COORDINATOR

The Tech Solutions Coordinator coordinates and supports Cooperative Education (Co-Op) and internship curriculum in collaboration with Computer Information Technology (CIT) instructors and performs related duties as assigned., Tech Solutions Operations & Technical Support (35%)

• Coordinate daily Tech Solutions operations, including preparing, maintaining, and updating IT infrastructure, hardware, software, and systems.
• Provide technical guidance to students/interns and assist with troubleshooting hardware and software issues.
• Maintain technical documentation, inventory, electronic ticketing systems, and related records.

Student/Intern Support (35%)

• Assist in the coordination of student/intern schedules and provide guidance on customer service, technical support, confidentiality, and data management.

• Provide feedback to CIT instructors regarding student/intern performance to support evaluation and assessment.
• Collaborate with CIT instructors to coordinate Co-Op, internship, and Skills Lab experiences.

Skills Lab & Other Responsibilities (25%)

• Assist with Skills Lab planning, including research assignments, equipment and supply needs, lab scheduling, and development of lab environments.
• Maintain and inventory Skills Lab equipment, hardware, software, and supplies.
• Occasionally work in elevated or confined areas or ascend/descend ladders to access equipment.

Non-Essential Functions (5%)

• The Tech Solutions Coordinator will be required to meet those standards now required or which in the future may be required by the Tennessee State Board of Regents and the Southern Association of Colleges and Schools Commission on Colleges.
• The appointee may be required to achieve additional skill, knowledge, or credential levels.
• Perform other duties as assigned by supervisor., This is an on-site position based in the Career Education Building on the main campus of Cleveland State Community College in Cleveland, Tennessee. The role may involve travel within the college’s five-county service area and occasional travel throughout the state and nationally for meetings, conferences, and professional events. Travel across the service region for meetings and other activities may also expected.

• Ability to work in a fast-paced environment, attentive to detail, flexible, and manage stressful situations.
• Possess strong interpersonal communication skills and maintain focus with job responsibilities.
• Proficient oral and written communication skills and strong organizational skills.
• Demonstrated experience in providing customer service.
• Ability to handle inquiries and issues professionally and empathetically.
• Ability to maintain a safe laboratory and classroom environment in accordance with established safety procedures.

JOB STANDARDS/QUALIFICATIONS

• High School Diploma or High School Equivalency Diploma.

• Minimum of six (6) months of experience (field and/or internship) in any combination of:

• Systems administration/technical support (e.g., managing user accounts, cloud-based systems, system configuration, ticketing systems, etc.).
• Technical project support (e.g., testing of software, etc., tracking project tasks, implementation/upgrades/migrations, etc.).
• Service desk (e.g., troubleshooting, ticket management, customer service, set-up of computers, monitors, printers, etc.).