Technical Support Engineer

Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid .Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.Your Impact This position calls for someone who possesses a good background and works proactively to drive results.This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Work directly with ETAC and Engineering to get customer issues resolved Publish Technical Support Bulletins and other user documentation in the Knowledge Base Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Have a thorough understanding of software release and bug cycles Your Experience BE/B.Tech engineering, equivalent technical degree or equivalent years relevant experience in an international reporting environment Ability to work in a dynamic, fast moving and demanding environment Ability to collaborate with high-performing internal and outsourced teams Efficient team player Good knowledge and experience with system Well versed with GoogleSuite and MS Office applications Knowledge and experience in network/Cybersecurity industry a plus English level of B2+ If interested, please get in touch with me on Linkedin or drop an email with your recent CV on ** and I’ll get back to you at the earliest.Best Regards Usha Infotree Global Solutions Linkedin: linkedin.com/in/usha-rahul-*****

Your Impact This position calls for someone who possesses a good background and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Work directly with ETAC and Engineering to get customer issues resolved Publish Technical Support Bulletins and other user documentation in the Knowledge Base Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Have a thorough understanding of software release and bug cycles Your Experience BE/B.Tech engineering, equivalent technical degree or equivalent years relevant experience in an international reporting environment Ability to work in a dynamic, fast moving and demanding environment Ability to collaborate with high-performing internal and outsourced teams Efficient team player Good knowledge and experience with system Well versed with GoogleSuite and MS Office applications Knowledge and experience in network/Cybersecurity industry a plus English level of B2+ If interested, please get in touch with me on Linkedin or drop