Helpdesk Specialist

We are looking for an IT Support Specialist to serve as the primary point of contact for our internal team’s technology needs. In this role, you will ensure our hardware, software, and systems run seamlessly, providing high-touch technical support that enables our employees to work efficiently. You will handle everything from day-to-day troubleshooting to maintaining the security and integrity of our IT infrastructure.

Responsibilities:

• Work on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices.

• Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.

• Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.

• Implement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.

• 3+ years of professional experience in an IT support or help desk environment.

• Proficiency in managing and troubleshooting a cross-platform environment including Windows 11, macOS, Android, and iOS.

• Hands-on experience with Mobile Device Management (MDM) tools like JAMF, Intune, or FleetDM

• Strong interpersonal skills with a “user-first” mentality; ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.

• Experience managing users and security groups within Okta (or similar identity providers).

• Ability to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.

Preferred Qualifications

• In-depth experience supporting Microsoft Office 365.

• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting).

• Familiarity with scripting (PowerShell, Bash, or Python) to automate routine IT tasks.

• CompTIA A+, Network+, Okta Certified Professional, or Microsoft Modern Desktop Administrator Associate (MD-102) certifications.
• Experience with Identity and Access Management (IAM) platforms (Okta a plus)

Additional Information:

If you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State., Access Control, Android, Asset Management, Bash Scripting, CompTIA A+, CompTIA Network+, Cryptography, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Government, Help Desk, Identify Issues, Identity Data Management, Information Technology & Information Systems, Inventory Management, MCP - Microsoft Certified Professional, Mac Operating System, Maintenance Services, Manufacturing Data Management, Microsoft Windows Operating System, Mobile Devices, Multiplatform/Cross-Platform, Power Generation, Purchasing/Procurement, Python Programming/Scripting Language, Realtime Communications, Regulations, Satellite Communications, Scripting (Scripting Languages), Security Monitoring, Systems Scalability, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Leadership, Technical Support, United States Citizen, VPN (Virtual Private Network), Vehicle Fleets, Wi-Fi, Windows PowerShell, iOS

Northwood is a modern space infrastructure company bringing the benefits of space to the masses through advanced communications technology. We are building a global network of phased array ground stations that enable real-time, reliable communication for satellite missions such as national security, global connectivity, and disaster response. With a vertically integrated approach, Northwood designs, builds, and rapidly deploys scalable systems that power the next generation of space missions. If you like solving complex challenges and seeing your work deployed around the world with real impact, Northwood is the place to do it.