Clinical Lab Automation Systems Support Specialist - LTG

The Clinical Lab Automation Service Support Specialist is a senior-level hybrid role that combines the technical depth of a Field Service Engineer with the scientific expertise of a Field Applications Scientist. This position serves as the primary on-site technical and scientific authority for all company instrumentation and workflow-related issues in highly automated clinical laboratories. He/she will resolve complex technical problems, acts as an onsite scientific collaborator, partnering closely with laboratory leadership to optimize workflows, support assay development, deliver advanced training, troubleshoot assay or performance concerns, and provide scientific consultation to improve system utilization and clinical outcomes. The Clinical Lab Automation Service Support Specialist must have a blend of high-level technical skill, strong interpersonal skills, deep understanding of clinical lab automation, and the scientific knowledge to support assay performance and workflow optimization.

This role is 100% on-site at a customer facility and is not a remote position. Duties and Responsibilites

• Perform installation, configuration, calibration, verification, and repair of all company instrumentation and automation platforms

• Serve as the on-site expert for complex mechanical, electrical, software, and IT interface issues

• Conduct preventive maintenance, system upgrades, and instrument performance evaluations

• Ensure detailed, compliant documentation of all service activities

• Troubleshoot assay- or workflow-related issues and provide scientific training

• Serve as the primary contact for customer complaints involving company instrumentation

• Lead investigations, documentation, and resolution using strong interpersonal skills

• Understand system integration across automation, middleware, LIS, and robotics

• Perform other duties as assigned

• Associate’s Degree Biomedical Engineering, Medical Laboratory Science, Electronics, or related field required
• Bachelor’s Degree Biomedical Engineering, Medical Laboratory Science, Electronics, or related field preferred
• 3+ Years 3-7+ years of experience in clinical lab automation, medical devices, or advanced field service roles required
• 3+ Years Strong hands-on diagnostic skills across mechanical, electrical, software, and network components required
• 3+ Years Scientific knowledge is sufficient to support assay behavior, workflow design, and laboratory performance discussions required
• 3+ Years Experience working in or supporting clinical laboratories (chemistry, immunoassay, hematology, molecular, etc.). preferred

Training and Skills

• Excellent communication, interpersonal, and conflict-resolution skills (High proficiency)

Travel Requirements

• 10% Local Travel between two sites

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next. Why Join Diasorin

• Build What Matters Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.

• Innovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact.

• Grow in a People-Centered Culture Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope, Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.