Modern Workplace Engineer

• Take ownership of tenant design, security posture and operational standards across identity, devices and collaboration tools
• Act as a trusted technical contact for customers, translating business needs into secure and reliable Microsoft solutions
• Help lead and shape technical decisions and raise engineering quality across the service we provide
• Provide leadership and collaboration as a technical authority and escalation point for complex incidents and projects
• Build and shape relationships with customers, becoming a trusted advisor
• Develop and maintain strong working relationships with colleagues, including sharing knowledge, mentoring and upskilling junior engineers
• Contribute to technical standards and direction
• Design, deploy and optimise Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and Microsoft 365 Groups and lifecycle governance
• Lead tenant reviews, remediation and platform standardisation activities
• Drive adoption of modern working practices in a secure, governed manner
• Support migrations and transformations from legacy or poorly configured environments
• Design and manage secure identity architectures using Microsoft Entra ID
• Implement and maintain Conditional Access policies, MFA and passwordless authentication, and Privileged Identity Management (PIM)
• Engineer and operate Microsoft security tooling including Microsoft Defender and Microsoft Purview
• Apply Zero Trust principles and Microsoft security best practices
• Support customer compliance needs such as ISO 27001-aligned controls and GDPR considerations
• Architect and manage device estates using Microsoft Intune and Windows Autopilot
• Define secure baseline configurations for Windows 11, macOS, iOS and Android
• Improve device security posture, patching and lifecycle management
• Use PowerShell and automation to reduce manual effort, improve consistency and reliability
• Contribute to documentation, runbooks and internal standards
• Partner with operations teams to improve repeatability and service quality

Technologies:

• Android
• Architect
• Copilot
• Support
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile
• PowerShell
• Security
• SharePoint
• Windows
• iOS
• Office 365
• Cloud

• Senior-level, hands-on experience across Microsoft 365
• Strong capability in Entra ID, Intune, endpoint security, Copilot and SharePoint
• Solid background in Microsoft security tooling and secure design
• Experience working in MSP or multi-tenant environments
• Confidence working directly with customers at both technical and business levels
• Relevant Microsoft certifications such as MS-102, MD-102 and SC or AZ security pathways
• PowerShell scripting and automation experience is desirable
• Exposure to Microsoft Defender XDR and Sentinel is desirable
• Experience contributing to or improving technical standards across teams is desirable

We are a company of 60 employees based in Stonehouse, offering hybrid working with 2 days onsite and 3 days from home. We believe in making technology easy and enjoyable for businesses of all sizes, providing communications, connectivity, mobile, security and IT services to 5,000 happy customers through our down-to-earth approach, in-depth technical know-how and customer-first service. We put customer support at the heart of everything we do, invest in our people, support development, recognise expertise and provide opportunities to grow. Benefits include enhanced annual leave that increases with length of service, a birthday day off, private medical cover after 1 year of service, a health cash plan after 1 year of service, PerkBox subscription with discounts and a wellness app, cycle to work scheme, employee referral scheme, and breakfast and fruit provided every day.