Salesforce Application Support Developer

The Salesforce Application Support Developer is a key member of the Salesforce Application Support Team at PPL PRS. This role enhances our support capability by embedding Salesforce development expertise directly within the support function.

The role focuses on enhancements, configuration changes, minor bug fixes, and technical improvements to the Salesforce platform, while acting as a technical escalation point for the wider Application Support Team. The role also serves as a buffer between Application Support and the Internal Development Team, ensuring issues are triaged, stabilised, and well-defined before being escalated into larger development backlogs.

This position is ideal for a hands-on Salesforce developer who enjoys working close to operational teams, resolving issues pragmatically, and improving system usability and reliabilityWhat you will be doing

Salesforce Enhancements & Fixes

Deliver minor enhancements, configuration changes, and bug fixes within Salesforce

Develop and maintain Salesforce solutions using Apex, Flows, and Lightning components

Configure and maintain Salesforce features, including custom objects, fields, validation rules, page layouts, approval processes, and installed packages

Ensure fixes and enhancements follow agreed change control, testing, and deployment processes

Application Support & Escalation

Act as a technical point of escalation for the Salesforce Application Support Team

Assist with investigation and root cause analysis of recurring or complex incidents

Determine when issues can be resolved within support vs escalated to the Internal Development Team

Improve issue definitions and technical clarity before escalation to reduce rework

Provide clear technical assessment and recommendations when escalating to the Internal Development Team

Integration & Platform Support

Support and troubleshoot integrations between Salesforce and third-party systems

Troubleshoot and resolve integration-related incidents

Provide hands-on support for Jitterbit integrations, including investigation and remediation of failures

Collaborate with vendors and internal teams as required

Collaboration & Documentation

Work closely with Salesforce administrators and developers to resolve issues efficiently

Document fixes, enhancements, and known issues using JIRA and Confluence

Translate support issues into well-defined technical tasks or user stories that clearly define acceptance criteria

Share technical knowledge with the support team to raise overall capability

Continuous Improvement

Identify recurring issues and recommend preventative improvements

Contribute ideas to improve support tooling, monitoring, and operational stability

Remain current with Salesforce updates, features, and recommended practices

3+ years’ experience working on the Salesforce platform

Hands-on experience with Salesforce configuration and development, including:Apex

Flows

Visualforce and/or Lightning Web Components

Experience supporting or maintaining Salesforce integrations (API or middleware-based)

Experience working within support, BAU, or operational environments

Experience troubleshooting and fixing issues in production systems

Salesforce Platform Developer I (strongly preferred) and ideally Platform Developer II, or equivalent experience and willingness to certify.

Familiarity with Sales Cloud, Service Cloud, and Experience Cloud

Experience working with Agile or structured change management processes

Desirable

Experience with Jitterbit (highly desirable)

Experience supporting platforms such as Certinia (FinancialForce), CPQ, Vonage, Pardot, Conga, Gearset, or OwnBackup

Experience working in a support-led or BAU development environment

Additional Salesforce certifications (e.g. Salesforce Administrator, Advanced Administrator, App Builder, Omnistudio)