Implementation Consultant

We’re hiring an Implementation Consultant to lead end-to-end SaaS implementation projects and ensure successful client onboarding, deployment, and adoption.

This role combines:

• technical project management
• client-facing consulting
• system configuration
• process optimization
• implementation execution

You’ll work directly with clients to deploy software solutions, configure workflows, migrate data, manage integrations, and drive long-term adoption.

This is not a passive coordination role.

You will own implementations from: Planning Configuration Deployment Optimization

If you enjoy solving technical challenges, managing complex projects, and helping clients achieve measurable business outcomes - this role is a strong fit.

What You’ll OwnEnd-to-End SaaS Implementations

• Manage the complete implementation lifecycle from kickoff through go-live
• Build implementation plans, timelines, milestones, and rollout strategies

• Ensure projects are delivered: *

• on time
• within scope
• with high client satisfaction
• Coordinate cross-functional stakeholders throughout deployment

Client Consulting & Process Optimization

• Analyze client workflows and operational processes
• Identify implementation requirements and business objectives
• Recommend scalable SaaS configurations and best practices
• Translate business needs into technical solutions and workflows
• Guide clients through implementation decisions and change management

System Configuration & Workflow Automation

• Configure SaaS platforms based on client requirements

• Customize: *

• workflows
• automations
• permissions
• system logic
• operational processes
• Ensure systems align with business goals and operational efficiency
• Troubleshoot implementation and configuration issues

Data Migration & Integrations

• Manage data migration projects from legacy systems
• Validate and ensure data accuracy and completeness
• Coordinate system integrations and API workflows
• Support platform connectivity and operational syncing across systems
• Identify and resolve migration or integration risks proactively

Training, Adoption & Client Enablement

• Deliver onboarding sessions and end-user training
• Create adoption plans and rollout strategies

• Develop: *

• SOPs
• implementation documentation
• training guides
• configuration manuals
• Ensure clients are fully enabled and confident post-launch

Project Management & Delivery

• Maintain project trackers, timelines, and implementation dashboards
• Communicate implementation progress clearly to stakeholders
• Monitor risks, blockers, and dependencies

• Coordinate: *

• internal teams
• technical resources
• client stakeholders
• Escalate issues proactively before timelines are impacted

Testing & Quality Assurance

• Conduct implementation testing and validation
• Coordinate User Acceptance Testing (UAT)
• Ensure workflows, automations, and integrations function properly
• Validate deployment quality before launch, + data migration workflows
• APIs and integrations
• workflow automation
• SaaS system configuration

• implementation testing and QA

• Nice to Have

• PMP, PRINCE2, Agile, or related project management certifications
• Experience with enterprise SaaS platforms

• Familiarity with: *

• Salesforce
• HubSpot
• NetSuite
• ERP systems
• CRM systems

• Experience in: *

• customer success
• onboarding
• client enablement
• technical consulting
• Experience supporting enterprise or mid-market clients

What a Typical Day Looks Like

• Meet with clients to review implementation progress and requirements
• Configure workflows, automations, and platform settings
• Coordinate integrations and data migration activities
• Troubleshoot technical or operational issues
• Run testing and validate implementation quality
• Update project trackers and timelines
• Communicate status updates to clients and internal stakeholders
• Deliver onboarding and training sessions

In short: You ensure SaaS implementations are deployed successfully, adopted effectively, and deliver measurable business value.

Key Metrics for Success (KPIs)

• On-time implementation delivery
• Client satisfaction and adoption rates
• Accuracy of data migration and system configuration
• Reduction in post-launch issues and escalations
• Quality and completeness of implementation documentation
• Successful completion of onboarding and deployment milestones

Why This Role Stands Out

• High-impact client-facing consulting role
• Ownership of full implementation lifecycle
• Exposure to complex SaaS systems and enterprise workflows

• Strong growth path into: *

• Senior Implementation Consultant
• Technical Project Manager
• Solutions Consultant
• Customer Success Leadership
• Opportunity to work on meaningful business transformation projects
• Fully remote role with strong ownership and autonomy

Do you have experience in Systems integration?, * High client adoption and satisfaction rates

• Minimal post-launch issues or support escalations
• Accurate and reliable data migrations
• Organized project documentation and repeatable implementation processes
• Strong client confidence throughout onboarding and deployment

What Makes You a Strong Fit

• Strong technical problem-solving ability
• Excellent client-facing communication skills
• Organized and process-driven mindset
• Comfortable managing multiple implementation projects simultaneously
• Able to explain technical concepts in simple business language
• Proactive with risk identification and issue resolution
• High ownership and accountability throughout project delivery

Must-Have RequirementsExperience

• 3+ years of experience in: *

• SaaS implementation
• implementation consulting
• technical project management
• software deployment
• onboarding or systems consulting

Core Skills

• Experience implementing SaaS platforms and software systems
• Strong project management and stakeholder coordination skills
• Business process mapping and workflow analysis experience
• Excellent written and verbal English communication skills
• Strong troubleshooting and analytical problem-solving ability
• Ability to manage multiple client implementations simultaneously, * enjoy managing SaaS implementations and client deployments
• thrive in technical project environments
• can balance consulting, execution, and problem-solving
• enjoy helping clients successfully adopt new systems