PT 2nd Shift Desktop Support Organization

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Responsibilities

· Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.

· Provide on-site assistance to clients on an as needed basis.

· Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.

· Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.

· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.

· Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.

· Provide regional local on-site client support, as necessary.

Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.

· Strong customer service and communication skills.

· Very organized and detail oriented, with a high degree of accuracy and follow up.

· Strong problem solving and technical troubleshooting skills.

· Experience supporting environments with Windows Server and Exchange infrastructure is preferred.

· Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.

· Some combined industry experience with Windows desktops.

· Virtualization and storage experience strongly preferred.

· MCSE and/or related technical certifications are strongly preferred

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer., Communication Skills, Customer Support/Service, Desktop Administration, Detail Oriented, Document Management, Identify Issues, Industry Standards, Information Technology & Information Systems, MCSE - Microsoft Certified Systems Engineer, Microsoft Exchange Server, Microsoft Office, Microsoft Windows Desktop, Microsoft Windows Server, Network Administration/Management, Network Security, Network Software, On Site Support, Organizational Skills, Physical Demands, Problem Solving Skills, Root Cause Analysis, Storage Area Network (SAN), Systems Administration/Management, Team Lead/Manager, Team Player, Technical Support, Virtualization

o Friday - 4:30pm to 9:30pm Eastern o Saturday - 4:30pm to 1:30am Eastern o Sunday - 4:30pm to 1:30am Eastern o Monday - 4:30pm to 9:30pm Eastern

24 hours per week

You must be located in one these areas to be eligible for an interview.

IL, DE, Fl, GA, MA, KY, FL, PA, MD, TN, VA, TX, VT, WA, NV, OH, UT, SC, MI, MO and NC.

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering., The base pay for this position has a hourly salary range of $30.00 to 35.00 per hour. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions., This is an hourly position with a salary of $30 to $35 per hour.