Help Desk/Desktop Support Analyst

We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support in Jackson, Tennessee. This Long-term Contract position is fully onsite and suited for someone who can independently resolve desktop, software, and connectivity issues in a fast-paced manufacturing setting. The role supports daily operations for a sizable user base while contributing to workstation deployments, technical improvements, and end-user service excellence., Deliver onsite technical assistance for employees by diagnosing and resolving desktop, application, and device-related issues across the facility. Support Windows-based workstations, including troubleshooting operating system problems, user incidents, and general endpoint performance concerns. Prepare, configure, install, and replace desktop and laptop equipment to meet business and user needs. Perform hands-on maintenance of computer hardware, peripherals, and related components to restore functionality quickly. Assist with Microsoft 365 user support and help resolve account, application, and productivity tool issues within Microsoft environments. Investigate basic network and connectivity problems, identify likely causes, and escalate more complex infrastructure matters when needed. Provide limited support in virtualized environments and coordinate with specialized IT teams for advanced technical resolution. Document support activities carefully, including security-related incidents, and maintain accurate service records and ticket updates. Collaborate with corporate technology teams and other support groups on escalations, system enhancements, and endpoint upgrade efforts, including Windows 10 to Windows 11 deployments.

At least 5 years of hands-on experience in desktop support, technical support, help desk, or a similar IT support role is preferred. Proven ability to troubleshoot and resolve hardware, software, operating system, and end-user technical issues with minimal supervision. Practical experience supporting Windows 10 and Windows 11 environments in a workplace setting. Strong knowledge of PC hardware, peripherals, workstation setup, repair, and replacement processes. Familiarity with Microsoft 365 and experience assisting users in Microsoft-based environments, including Active Directory or Azure exposure. Working understanding of basic networking concepts and common connectivity troubleshooting steps. Strong communication and customer support skills, with the ability to work effectively in a fully onsite environment. A degree in Information Technology, Computer Science, or a related field is preferred., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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