Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines strong technical troubleshooting ability with a clear, approachable communication style. The ideal candidate can confidently resolve desktop and access issues, assist a wide range of users including leadership, and contribute to a dependable day-to-day support experience.

Responsibilities:

Deliver hands-on and remote support for desktop, laptop, and peripheral issues, ensuring users can work effectively with minimal disruption.

Troubleshoot problems involving Windows systems, Microsoft 365 applications, and everyday end-user technology needs.

Manage user accounts, permissions, and access requests across Active Directory and Azure Active Directory environments.

Support collaboration and file-sharing tools such as SharePoint, OneDrive, and Microsoft Teams by resolving access, sync, and usability issues.

Diagnose and address printer-related incidents, including connectivity, configuration, and general hardware support.

Prepare and deploy laptops using imaging tools such as SmartDeploy while maintaining device readiness for new and existing employees.

Track, update, and resolve service desk tickets with clear documentation, timely follow-through, and a customer-focused approach.

Provide effective support to employees at all levels, including executive users, while communicating technical information in an easy-to-understand way.

Approximately 5 years of desktop support or help desk experience is preferred, though equivalent practical experience will also be considered. Strong grounding in IT troubleshooting across Windows operating systems, desktop hardware, and common end-user support scenarios. Experience working with Microsoft 365 and related tools, including Outlook, Teams, OneDrive, and SharePoint. Working knowledge of Active Directory and Azure Active Directory for account administration and access support. Ability to troubleshoot printer issues, endpoint hardware problems, and general workstation functionality. Experience with laptop imaging and deployment processes; familiarity with SmartDeploy is a plus. Excellent interpersonal and communication skills with the ability to support both executives and general staff professionally. A positive, dependable attitude paired with a solid technical foundation and a willingness to learn client-specific processes quickly., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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