Systems Engineer

• Oversee the daily operation, maintenance, and improvement of virtualized platforms and Windows-based server systems to ensure dependable performance.

• Install, configure, and support server software, operating systems, and related hardware used across the infrastructure environment.

• Manage backup processes for critical physical and virtual systems, maintain recovery documentation, and help ensure business continuity preparedness.

• Administer directory services and cloud productivity access, including user permissions, identity management, and licensing within Active Directory and Microsoft 365.

• Maintain security controls across infrastructure systems by supporting antivirus tools, threat prevention measures, encryption standards, and other protective technologies.

• Track server health, capacity, uptime, and system integrity, and apply operating system patches and software updates in a timely manner.

• Work closely with vendors and internal stakeholders to resolve issues affecting virtualization, storage, backup, and server platforms.

• Create and maintain technical documentation covering infrastructure design, IP details, operational procedures, process flows, and support guidelines.

• Partner with end users and IT colleagues to understand business needs, troubleshoot system issues, and assist with broader infrastructure support, including backup coverage for network operations when needed.

• Provide after-hours or on-site support when urgent infrastructure incidents or business-critical needs require immediate attention. Requirements * At least 3 years of experience supporting server infrastructure, with stronger consideration for candidates who have managed complex enterprise environments.

• Hands-on expertise with virtualization technologies such as VMware, Citrix, or Hyper-V in administration and ongoing support activities.

• Practical knowledge of Microsoft Windows Server, Active Directory, Azure Active Directory, Microsoft Exchange, and Microsoft 365 administration.

• Experience diagnosing and resolving server, systems, storage, or backup-related technical issues in a production setting.

• Familiarity with disaster recovery planning, system backup practices, and infrastructure documentation standards.

• Understanding of information security principles and their application to servers, endpoints, storage platforms, and administrative access.

• Bachelor’s degree in Computer Systems or a related discipline, or equivalent experience in infrastructure engineering.

• Microsoft or VMware certifications are preferred. Technology Doesn’t Change the World, People Do.®

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