NetCool Engineer

The Enterprise Monitoring & Event Management Engineer is responsible for the design, administration, integration, automation, and support of AEP’s enterprise monitoring and event management platforms. This role serves as a technical subject matter expert for IBM Netcool Operations Insight (NOI), event correlation, alert automation, monitoring integrations, ServiceNow event management, and enterprise observability solutions.

The engineer will design and maintain monitoring solutions across infrastructure, applications, databases, cloud environments, and business-critical systems while driving automation, event reduction, incident response improvements, and platform modernization initiatives.

The position requires deep technical expertise across Linux administration, monitoring platforms, scripting, event management, system integrations, and production support in a large enterprise environment.

Required Technical Skills

Monitoring & Event Management Platforms

IBM Netcool Operations Insight (NOI)

IBM Netcool OMNIbus

ServiceNow Event Management (EM)

Dynatrace

Splunk

SolarWinds

OpenNMS

Enterprise monitoring and observability solutions, Design, develop, and maintain enterprise event management and correlation solutions.

Build, maintain, and optimize Netcool probes, gateways, automation policies, rules, and event processing workflows.

Develop alarm correlation, suppression, enrichment, normalization, deduplication, and root cause analytics.

Design enterprise event reduction and noise suppression strategies.

Identify opportunities to automate operational monitoring processes.

Platform Administration & Support

Administer and support IBM Netcool Operations Insight (NOI) production and non-production environments.

Maintain platform health, availability, performance, and resiliency.

Perform platform upgrades, patching, capacity planning, and lifecycle management.

Troubleshoot platform issues involving event processing, integrations, databases, and infrastructure components.

Provide Level 3 support for enterprise monitoring and event management solutions.

Monitoring Architecture

Design monitoring solutions across servers, databases, network devices, cloud platforms, applications, middleware, and infrastructure services.

Develop monitoring standards, onboarding processes, and alerting strategies for business-critical systems.

Partner with application teams to create meaningful actionable alerts and reduce alert fatigue.

Improve service visibility and operational readiness across enterprise environments.

ServiceNow Integration

Design and support integrations between monitoring platforms and ServiceNow.

Implement automated incident creation, event enrichment, routing, escalation, and ticket lifecycle management.

Linux Administration (RHEL preferred)

Unix/Linux troubleshooting

Process and service management

Performance tuning and diagnostics

Linux interprocess communication (IPC)

Programming & Scripting

Python

Shell Scripting

Perl

JavaScript

SQL

JSON

XML/XSLT

Integration Technologies

REST APIs

SOAP APIs

Webhooks

SNMP

Syslog

SMTP

Kafka

Message bus technologies

Databases

Oracle

SQL Server

PostgreSQL

MySQL

MongoDB

Cloud & Infrastructure

AWS monitoring integrations

Azure monitoring integrations

Kubernetes

Docker

Virtualization technologies (VMware)

Automation Technologies

Ansible

NOI Runbooks

ServiceNow Flows

Event-driven automation

Custom workflow development

Analytics & AI

AIOps platforms

Event correlation

Root cause analysis

Anomaly detection

Log analytics

Predictive alerting

Machine learning-enabled monitoring

Skills

Netcool, NOI, Trivoli, Dynatrace, Splunk, SolarWinds, Utility, VMware, Oracle

Top Skills Details

Netcool,NOI,Trivoli

Additional Skills & Qualifications

5+ years of experience

Preferred Skills

Utility industry monitoring experience

SOX-regulated application support

ITIL framework knowledge

ServiceNow ITOM

CMDB integrations

Event Management architecture

Infrastructure monitoring design

Enterprise observability practices

Network monitoring and management systems, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.