Services Operations Center Analyst

Triage Writing Operations Management Automation Communication Observability Change Requests Incident Response Cloud Technologies Business Valuation Service Operations Incident Management Learning Development Full Stack Development Business Transformation Continuous Improvement Process Enterprise Application Software Information Technology Operations Troubleshooting (Problem Solving) $52,000 - $72,800 / yr Posted yesterday, Are you a well-rounded IT operations professional who enjoys troubleshooting, monitoring enterprise systems, and responding to critical incidents? We are seeking a Service Operations Center (SOC) Analyst to join a highly visible operations team responsible for supporting large-scale infrastructure and business-critical services in a 24x365 environment. This is an excellent opportunity for candidates with experience in a NOC, SOC, Command Center, Production Support, or Infrastructure Operations environment who want to expand their exposure to cloud technologies, enterprise infrastructure, and incident management., * Monitor enterprise applications, infrastructure, and critical business services

• Identify, troubleshoot, and escalate incidents and outages
• Perform incident management activities including triage, communication, and resolution coordination
• Execute approved change requests and operational procedures
• Communicate service health and status updates to stakeholders
• Collaborate with cross-functional technical teams to resolve issues
• Support continuous improvement initiatives, automation efforts, and operational efficiencies
• Help maintain service availability, stability, and performance across a complex enterprise environment

• Experience working in a NOC, SOC, Service Desk, Command Center, or similar 24x365 operations environment
• Strong troubleshooting and issue-resolution skills
• Experience with incident management and escalation processes
• Hands-on experience supporting Linux environments
• Strong verbal and written communication skills
• Ability to remain calm and effective during high-priority incidents
• Comfortable working across multiple technologies and operational disciplines

Preferred Skills

Experience with one or more of the following:

• Microsoft Azure
• AWS
• VMware
• Linux / Red Hat
• Windows Server
• Control-M
• Enterprise monitoring and observability tools
• Automation and scripting
• Batch processing environments
• Change management and production support operations, The ideal candidate is a well-rounded IT operator who can work across infrastructure, applications, monitoring, incident response, and operational processes. We’re seeking someone who enjoys learning new technologies, collaborating with multiple teams, and supporting mission-critical systems in a fast-paced environment., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.