Desktop Support Engineer

vTech Solution Inc

Newark, NJ, United States

13 days ago

Apply on www.careerjet.com

Prepare application

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

4 years minimum

Compensation

$59,537.0 - $68,468.0

Working hours

Shift work

Job source

www.careerjet.com

Tech stack

Microsoft Windows Active Directory Computer Networks Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems Local Area Networks Network Troubleshooting Microsoft Office Airwatch Software Engineering Wide Area Networks

+4 more

Wi-Fi Technology Scripting Information Technology Laptops

Job description

The Desktop Engineer is responsible for providing level 1 and 2 technical support during the 3rd shift of a 24x7 onsite team. This role involves troubleshooting hardware, software, and network issues for desktop and laptop computers, supporting users via phone, email, and remote access tools, and working closely with IT staff and vendors to maintain and repair IT equipment. Responsibilities:

Provide onsite level 1 and 2 support for desktop and laptop users.
Troubleshoot hardware, software, LAN, server, Wi-Fi, and connectivity issues.
Support users via phone, email, and remote access tools.
Utilize ticketing systems to manage and track support requests.
Manage Windows Active Directory and Exchange environments.
Collaborate with IT staff on system maintenance and configuration projects.
Maintain accurate asset management records.
Coordinate with vendors and manufacturers for repair and maintenance of IT equipment.
Support and troubleshoot printer systems.
Assist with interdepartmental IT projects as needed., Role: Desktop Support Engineer with/ MS Windows, Banking, OR Hedge Fund domain Location: Hybrid in NYC Local only within 1 hr drive NJ/NY candidates only Video interview SKIL…
7 days ago

Requirements

College degree and/or 4-6 years of relevant experience.
Strong troubleshooting skills for hardware and software issues.
Experience with Windows Active Directory and Office 365.
Knowledge of networking concepts including DHCP, DNS, LAN, WAN.
Experience troubleshooting network issues in large office environments.
Strong customer service and communication skills.
Basic understanding of ITIL foundation processes (Incident, Request, Change management).

Preferred Skills & Certifications:

Experience with scripting languages.
Experience with Mobile Device Management (MDM), specifically Airwatch.

Benefits & conditions

Must be able to work onsite during the 3rd shift (12am-8am).
Work schedule includes Tuesday to Saturday, with some holiday shifts required.

Scheduling:

Onsite full-time contract role for 6 months with possible extension.
Shift pattern is Tuesday through Saturday, 12:00 AM to 8:00 AM., + $59,537-68,468 per year