Desktop Support Engineer

We are seeking a Desktop Support Engineer with Managed Service Provider (MSP) experience to provide technical support for desktops, laptops, hardware, software, and end-user IT environments. The ideal candidate should have strong troubleshooting skills and experience supporting multiple users, clients, and technologies in a fast-paced MSP environment. Responsibilities

• Provide Level 1 and Level 2 desktop and end-user technical support.
• Troubleshoot hardware, software, network, printer, and peripheral issues.
• Install, configure, and support Windows desktops and laptops.
• Manage user accounts, passwords, and access-related issues.
• Support Microsoft 365, Outlook, Teams, and other business applications.
• Perform desktop deployments, upgrades, imaging, and hardware replacements.
• Troubleshoot basic network connectivity, VPN, and Wi-Fi issues.
• Use ticketing systems to document, track, and resolve support requests.
• Provide remote and onsite support to users and clients.
• Work in an MSP environment supporting multiple clients and priorities., Provide L1/L2 desktop support for Windows and Mac OS. Manage tickets using IT service management tools. Configure and deploy Cisco IP phones, extensions, and voice lines. Troubl…
• 7 days ago

• 3+ years of Desktop Support or IT Support experience.
• Strong experience working in a Managed Service Provider (MSP) environment.
• Experience supporting Windows 10/11 and Microsoft 365.
• Knowledge of Active Directory and user account administration.
• Experience troubleshooting desktops, laptops, printers, and peripherals.
• Basic knowledge of networking, VPN, DNS, and TCP/IP.
• Experience with remote support and ticketing tools.
• Strong troubleshooting, communication, and customer service skills.

Preferred Skills

• Experience with Microsoft Intune and endpoint management tools.
• Knowledge of Azure AD / Entra ID.
• Experience with RMM and PSA tools.
• CompTIA A+, Network+, or Microsoft certifications are a plus.

Digital Surroundings, LLC

• Skillman, NJ

• $60,000-90,000 per year Benefits: Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Job Summary: Do yo…

• 2 months ago +