Desktop Support Engineer

Princeton IT Services

Princeton, NJ, United States

6 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$104,000.0 - $114,400.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Business Software Microsoft Outlook Desktop Computing Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Networking Basics Azure Active Directory TCP/IP

+7 more

Wi-Fi Technology Software Troubleshooting Peripherals Microsoft InTune Laptops Cisco User Accounts

Job description

We are seeking a Desktop Support Engineer with Managed Service Provider (MSP) experience to provide technical support for desktops, laptops, hardware, software, and end-user IT environments. The ideal candidate should have strong troubleshooting skills and experience supporting multiple users, clients, and technologies in a fast-paced MSP environment. Responsibilities

Provide Level 1 and Level 2 desktop and end-user technical support.
Troubleshoot hardware, software, network, printer, and peripheral issues.
Install, configure, and support Windows desktops and laptops.
Manage user accounts, passwords, and access-related issues.
Support Microsoft 365, Outlook, Teams, and other business applications.
Perform desktop deployments, upgrades, imaging, and hardware replacements.
Troubleshoot basic network connectivity, VPN, and Wi-Fi issues.
Use ticketing systems to document, track, and resolve support requests.
Provide remote and onsite support to users and clients.
Work in an MSP environment supporting multiple clients and priorities., Provide L1/L2 desktop support for Windows and Mac OS. Manage tickets using IT service management tools. Configure and deploy Cisco IP phones, extensions, and voice lines. Troubl…
7 days ago

Requirements

3+ years of Desktop Support or IT Support experience.
Strong experience working in a Managed Service Provider (MSP) environment.
Experience supporting Windows 10/11 and Microsoft 365.
Knowledge of Active Directory and user account administration.
Experience troubleshooting desktops, laptops, printers, and peripherals.
Basic knowledge of networking, VPN, DNS, and TCP/IP.
Experience with remote support and ticketing tools.
Strong troubleshooting, communication, and customer service skills.

Preferred Skills

Experience with Microsoft Intune and endpoint management tools.
Knowledge of Azure AD / Entra ID.
Experience with RMM and PSA tools.
CompTIA A+, Network+, or Microsoft certifications are a plus.

Benefits & conditions

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