Tier 1 Network Engineer - TS

Support a 24x7x365 mission-critical environment, with availability for both day and night shifts.

Act as a key contributor in endpoint management, ensuring rapid incident resolution through proactive monitoring and ticket response.

Apply entry-level troubleshooting methodologies to address complex and diverse network issues involving mixed media and protocols.

Support and maintain Cisco wireless network products and protocols, adhering to best practices.

Provide technical support to internal and external customers during critical service-related issues.

Effectively communicate and manage customer expectations regarding network performance and issue resolution.

Utilize strong critical thinking skills and sound judgment to quickly and effectively resolve network issues.

Active Top Secret (TS) clearance or higher with sole U.S. citizenship.

CompTIA Security+ or Network+ certification.

1-2+ years of experience in routing and switching.

1-2+ years of WLAN experience or equivalent knowledge.

1-2+ years of Help Desk or NOC experience, with expertise in troubleshooting network management tools and ticketing platforms for end-client networks.

Experience using ticketing platforms (e.g., ServiceNow, Remedy, ManageEngine).

Experience with Network Management Systems (e.g., SolarWinds, Zenoss, ThousandEyes). * Certifications such as CCNA, CWNA.

Familiarity with SIEM tools (e.g., Kibana, Splunk).

Knowledge of DMVPN and wireless technologies.