IT Help Desk

Our client is seeking an organized, customer-focused Entry-Level IT Associate to join their team in Gaithersburg, MD. In this role, you will serve as the primary first point of contact for daily internal technology needs, delivering friendly, efficient hands-on and remote support to our staff. Working closely alongside the IT Manager and external vendors, you will gain comprehensive exposure to enterprise technology by maintaining hardware inventories, troubleshooting Microsoft 365 environments, configuring new employee workstations, and supporting overall office technology.

This position is ideal for an eager problem-solver with an Associate degree, trade certification, or CompTIA A+ ambition who is looking to launch a long-term career in Information Technology within a collaborative, growth-oriented environment.

salary: $22 - $31 per hour shift: First work hours: 9 AM - 5 PM education: Associate

Responsibilities

• Technical Support & Troubleshooting: Provide Tier 1 assistance for hardware, printers, phones, and software issues, including Microsoft 365 applications, Teams, and routine password resets.
• Hardware & User Onboarding: Set up, configure, and deploy workstations, monitors, and mobile devices to ensure seamless employee onboarding and offboarding.
• Systems & Asset Management: Maintain organized IT inventory, assist with software installations/updates, and document support requests and internal IT procedures.
• Collaboration & Career Growth: Partner with the IT Manager and external vendors to support office technology, conference rooms, and ongoing firm-wide IT projects.

Skills

• help desk
• it

• Technical Support Qualifications

• Years of experience: 1 year

• Experience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. ,

• Technical Support & Troubleshooting: Provide Tier 1 assistance for hardware, printers, phones, and software issues, including Microsoft 365 applications, Teams, and routine password resets.
• Hardware & User Onboarding: Set up, configure, and deploy workstations, monitors, and mobile devices to ensure seamless employee onboarding and offboarding.
• Systems & Asset Management: Maintain organized IT inventory, assist with software installations/updates, and document support requests and internal IT procedures.
• Collaboration & Career Growth: Partner with the IT Manager and external vendors to support office technology, conference rooms, and ongoing firm-wide IT projects.

• help desk
• it
• Technical Support

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