IT Help Desk Analyst

Provide high-volume technical support resolving 65 to 90 customer calls daily regarding online services. Troubleshoot and resolve complex technical inquiries related to digital account creation and access. Execute identity verification protocols to securely process address changes and digital license issuances. Document detailed customer interactions, technical troubleshooting steps, and transaction records accurately. Collaborate with internal project teams and external partners to support continuous process improvements. Respond promptly to escalated technical inquiries from stakeholders and executive management. Maintain current expertise on all relevant enterprise IT policies, operating procedures, and technology updates. Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling., JOB DESCRIPTION: Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. LOCAL CANDI…

• 15 hours ago
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2 or more years of experience in high-volume IT call center and customer service support. Proficiency in Microsoft Office applications and Windows 11 operating systems. Experience with identity verification processes and digital credential issuance systems. Experience in troubleshooting and resolving complex account access and technical inquiries. Experience with utilizing standard business software for accurate documentation and record-keeping. Experience in processing state-issued license transactions and digital address change operations. Excellent verbal and written communication skills to deliver outstanding customer service.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client pr…

• 15 hours ago