IT Support Technician (NY)

The Support Technician is a dynamic and passionate follower of technology that is eager to advance in their career in IT. Based out of our office in Long Island, this position will give technicians the chance to work with clients both remotely and on-site at client offices in Long Island or the city.

SUPPORT the Clients & GROW with the Business!

At Wheelhouse IT, our team has the best intentions of the company and client in mind always. The Support Technician reports to the Support Desk Manager but are part of a team and believe in the future of the organization. Support Technicians are friendly & excited to troubleshoot any incoming issue that comes their way. At WheelHouse IT, you’ll have a chance to approach the job with new ideas and solutions every day. Strong verbal and written communication skills are a must so no details are lost if a ticket is escalated to our escalation level. The right candidate for this position is open-minded and willing to work directly with all types of clients/internal staff, ranging from technical to the very non-technical.

WheelHouse IT is a Microsoft partner, so Technicians here can expect to troubleshoot and resolve issues with Windows and Office 365. Familiarity with RMM tools and remote support is also a must.

Be part of an EXCITING, FAST-paced and DYNAMIC Team!

Support Technicians love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need arises this individual may be called upon to assist on projects as needs dictate. They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments.

• Doesn’t avoid a challenge and is willing to step up to opportunity

• Only Great worth ethic need apply (Made a mistake? Own up to it and learn)

• Comes up with solutions and not excuses

• Attention to detail is a MUST

• Show us you can work/play well with others in and outside the team

• Demonstrate a willingness to improve yourself and grow with the organization

• Be driven to develop a solid “knowledge base” of best practices and problem resolutions

• Appreciate a diverse team and the variety that comes in the MSP industry

• Have an EPIC personality

1+ years of experience and/or familiarity in supporting: (IF APPLICABLE)

• Network connectivity and networking equipment for LAN/WAN topologies

• Microsoft Products (i.e. Office 365, Windows OS’s)

• Microsoft Active Directory administration

• Internet-related technologies, including - Registrars, SSL and hosting providers

• Technical Certifications or training equivalent to A+ and Network

• Considered a plus :

• Prior experience in an MSP or support environment is highly desirable

• Server hardware and related tech: RAID, iLO, DRAC, Bare Metal Restores, Backup methods

• LabTech or similar RMM experience

• ConnectWise experience or similar PSA experience