IT Support Technician (MSP)

We are seeking a motivated and customer-focused IT Support Technician to join our Managed Services (MSP) team in Roslyn, NY.

In this role, you will serve as the first point of contact for end-users experiencing technical issues. You will work directly with clients to troubleshoot problems, resolve support requests, and help maintain secure, stable, and reliable IT environments across a variety of industries.

This position is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and wants exposure to a wide range of technologies including Microsoft 365, networking, servers, mobile devices, and cloud services.

This is primarily an in-office position with occasional on-site visits to client locations throughout the New York Metro area.

What You’ll Do

• Provide remote and phone-based technical support to end-users
• Troubleshoot and resolve hardware, software, networking, and connectivity issues
• Manage and complete support tickets within our PSA/ticketing system
• Escalate issues appropriately while maintaining ownership and communication
• Configure, deploy, and support desktop PCs, laptops, printers, peripherals, VoIP desk phones, and mobile devices

Support Microsoft technologies including Microsoft 365, Teams, SharePoint, Active Directory / Entra ID, and Office applications

• Assist with VPN, Remote Desktop, and Terminal Services support
• Support Apple iPhone iOS and Android mobile devices
• Perform occasional on-site troubleshooting and deployments
• Maintain accurate documentation and ticket notes
• Participate in onboarding projects and internal initiatives

Technologies You’ll Work With

• Windows 10 & Windows 11
• Microsoft 365
• Active Directory / Entra ID
• Teams & SharePoint
• VPN & Remote Access Solutions
• TCP/IP Networking
• DNS & DHCP
• Printers & Endpoint Devices
• Mobile Device Support
• PSA & RMM Platforms

Do you have experience in Windows support?, Do you have a Associate’s degree?, * Strong customer service and communication skills

• Excellent troubleshooting and problem-solving abilities
• Ability to explain technical concepts to non-technical users
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively within a team
• Strong time management and prioritization skills
• Positive attitude with a willingness to learn and improve
• 1-2 years of IT support or helpdesk experience preferred
• MSP or outsourced IT support experience strongly preferred
• CompTIA A+ certification is a plus
• Associate’s or Bachelor’s degree in IT or related field preferred

Pulled from the full job description

• Paid training
• Professional development assistance
• Parental leave
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance, * Exposure to diverse technologies and business environments
• Opportunities for advancement into higher-level technical roles
• Paid training and continuous learning opportunities
• A company culture that values teamwork, accountability, and growth
• Work alongside experienced technicians and engineers who want to help you succeed

Schedule

• Full-Time
• Monday through Friday
• Occasional after-hours or on-site work may be required based on client needs

Apply Today

If you are passionate about technology, enjoy helping people, and want to grow your IT career in a fast-paced MSP environment, we’d love to hear from you.

Pay: $30.00 - $35.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance