Connectivity Operations Analyst - Remote / Telecommute

• Perform detailed investigations to determine the root cause of communication failures.
• Track issue resolution progress and report overall fleet communication health.
• Provide executive summaries highlighting major connectivity risks and recurring issues.
• Recommend improvements to connectivity processes and installation practices.
• Support the development of standardized troubleshooting procedures.
• Identify opportunities to automate connectivity monitoring and reporting.
• Contribute customer feedback related to connectivity into product improvement discussions.
• Support customer onboarding activities and operational readiness for new customer deployments.
• Assist with Customer Success operational projects, documentation, reporting, and process improvements to improve scalability across the growing customer base.
• Provide operational support for strategic initiatives and cross-functional projects as business priorities evolve.

Skills:

• Root Cause Analysis.
• Troubleshooting.
• Connectivity Monitoring.
• Data Analysis.
• Reporting.
• Telematics.
• Cloud Infrastructure.
• Customer Success Support., Description This position will be located near a Huntington Corporate office. The Foreign Exchange (FX) Operations Analyst supports the daily processing and settlement of forei…
• 4 days ago

• Ability to differentiate between hardware, firmware, network, installation, configuration, power, SIM, and customer infrastructure issues.
• Ability to work with Engineering, Product, Service, IT, and regional teams to validate findings and coordinate corrective actions.
• Ability to track recurring issues and identify systemic opportunities for improvement.
• Ability to monitor fleet connectivity across all customer accounts and identify non-communicating telematics devices.
• Ability to analyze connectivity trends using available monitoring tools and reports.
• Ability to validate communication status between telematics devices, cloud infrastructure, and customer networks.
• Ability to prioritize connectivity issues based on customer impact and business priorities.

• $31.41-34.90 per hour Aquent is partnering with a globally recognized retail brand renowned for its iconic presence and commitment to customer satisfaction. This innovative organization thrives on deliv…, Nationwide Mutual Insurance Company

• Columbus, OH If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technol…