Customer Relationship Management (CRM) Systems Support Specialist, UMKC CRM Operations

The CRM Operations Systems Support Specialist reports to the Senior Assistant Director of Slate and supports CRM and operational systems critical to enrollment and student services. This entry-level role is ideal for someone who is detail-oriented, responsive, and eager to learn. The position involves managing incoming requests, maintaining data accuracy, and assisting with system troubleshooting. This full-time role is based on campus and requires an on-site presence.

Core Responsibilities

• Request & Issue Management
• Respond to incoming requests via email, Slate request forms, and Microsoft Teams.
• Provide timely updates to stakeholders and escalate complex issues when needed.
• Document outcomes and troubleshooting steps for future reference.
• System & Data Support
• Assist with resolving issues in Slate, Perceptive Content, and PeopleSoft Pathways.
• Monitor data feeds and queries to ensure accurate and reliable data transfers.
• Perform regular audits and updates to maintain data integrity.
• Process transcripts and test scores, including verifying course details and entering missing data.
• Add or remove service indicators for students based on transcript status.
• Responsible for Slate to Brainware data monitoring
• User Access & Integration
• Help manage user access and permissions across Slate.
• Support onboarding and deactivation of users.
• Assist with data exchanges between Slate and other internal/external systems.
• Training & Documentation
• Participate in training sessions to build system knowledge.
• Help maintain internal documentation and suggest process improvements.
• Create or update user guides and quick-reference materials.
• Collaboration & Communication
• Work closely with internal teams and campus partners.
• Occasionally support recruitment events (e.g., orientation, campus tours, open houses).
• Serve up to four “Primary Shifts” per month at the front desk, assisting with applicant inquiries and directing students as needed.
• Maintain regular in-office hours to support the Office of Admissions public-facing role.
• OSS Backup Responsibilities
• Serve as the primary backup for the Office Support Specialist (OSS) position, supporting transcript intake, data entry, inbox monitoring, school creation, and other processing tasks.
• Other duties as assigned

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary, * Strong written and verbal communication skills.

• Willingness to learn, ask questions, and work collaboratively.
• High attention to detail and ability to manage multiple tasks.
• Familiarity with CRMs or Student Information Systems is a plus.

The anticipated hiring range for this position has been established as $15.10 - $19.10 per hour.

Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city’s rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City’s biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC’s campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children’s Mercy Hospital.

UMKC is proud to be “Kansas City’s university,” and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com. Benefit Eligibility