Digital Service Desk Manager

• Lead and coach a dedicated team of Service Desk Officers to ensure quality, continuity, and user experience of digital services in an accessible and customer-oriented manner.
• Address specific challenges related to support methods, adherence to procedures, team spirit, and overall team impact.
• Work closely with your team to understand the realities of support and take responsibility when necessary.
• Ensure smooth operations and a strong user experience through a coaching and connecting role.
• Support over 1,400 colleagues and partners daily, ensuring Aquafin operates smoothly, safely, and efficiently.
• Manage everything from hardware and software installation to rights management, documentation, and structural problem analysis and resolution.
• Participate in or lead IT support improvement projects.
• Make complex digital issues understandable for users and colleagues, communicating effectively in fluent Dutch.
• Stay updated on industry trends and bring innovation to the team.
• Maintain an overview and prioritize tasks through a helicopter view and analytical mindset.

• Minimum of 7 years of relevant work experience in a similar role.
• Ability to make decisive choices in ambiguous or challenging situations while remaining agile and solution-oriented.
• Constructively assertive, willing to engage in difficult conversations while providing space and trust.
• Proven experience in leading or participating in IT support improvement projects.

At Keystone Solutions, we pride ourselves on our consultancy nature, offering dynamic projects that provide diverse challenges across various client environments. Our commitment to turbo-charged learning ensures that you will have broad professional development opportunities, and we are dedicated to helping you skyrocket your ambition within our framework. Being a

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal., * Brede n diepgaande kennis van eindgebruikerssoftware - Level: Advanced - Most recent: This year

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Language requirements:

Dutch Level Native or bilingual proficiency English Level Full professional proficiency