IT Project Delivery Engineer

Our client, a growing and highly successful Managed Services Provider, is seeking an experienced IT Project Delivery Engineer to join their team in Wolverhampton.

This is an exciting opportunity for a technically capable and customer-focused professional who enjoys working across the full project lifecycle, from solution design and pre-sales consultancy through to project delivery, implementation and ongoing technical support.

The role offers a unique blend of technical leadership, project management and client engagement. You will act as a senior escalation point for the Service Desk whilst leading infrastructure and cloud projects for a diverse customer base. Working closely with clients, you will help design and deliver business-critical technology solutions across Microsoft cloud and on-premises environments., * Acting as a senior escalation point for complex technical issues across the Service Desk.

• Managing and delivering infrastructure and cloud projects from initial scoping through to completion.
• Working with clients to understand business requirements and design appropriate technical solutions.
• Supporting the pre-sales process, including technical discussions, solution design and proposals.
• Delivering Microsoft 365, Azure and on-premises server projects.
• Producing technical documentation, project plans and implementation guides.
• Managing project timelines, risks and customer expectations.
• Ensuring successful project handovers into support.
• Building strong relationships with customers and becoming a trusted technical adviser.

To be considered for this opportunity, you should have previous experience working within an IT support, infrastructure, professional services or managed services environment.

• Strong experience of Microsoft 365 and Azure.
• Experience supporting and delivering projects within Windows environments.
• A solid understanding of IT infrastructure, networking and cloud technologies.
• Previous experience acting as an escalation point for technical issues.
• Experience working directly with customers and stakeholders.
• The ability to manage multiple priorities and projects.
• Excellent communication and problem-solving skills.
• A proactive and customer-focused approach.
• A full UK driving licence and willingness to travel to customer sites when required.