Senior IT Engineer

As a Senior IT Engineer, you will act as a senior technical escalation point while working closely with clients to understand their requirements and deliver effective technology solutions., * Providing 2nd and 3rd line support across a wide range of customer environments

• Investigating and resolving complex technical issues
• Delivering infrastructure, cloud, migration, and modernisation projects
• Conducting client discovery meetings and technical consultations
• Gathering business and technical requirements
• Recommending and implementing appropriate IT solutions
• Carrying out onsite installations, upgrades, and project work
• Supporting Microsoft 365, Azure, Windows Server, Hyper-V, networking, and security technologies
• Managing and supporting backup and disaster recovery solutions
• Producing technical documentation and maintaining accurate records
• Building strong relationships with clients and acting as a trusted technical advisor

The successful candidate will have:

• Previous experience working within a Managed Service Provider (MSP)
• Strong 2nd and 3rd line support experience
• Excellent knowledge of Microsoft 365 and Azure
• Experience supporting Windows Server environments
• Strong Hyper-V administration and troubleshooting experience
• Experience with Veeam Backup & Replication and disaster recovery solutions
• Strong networking knowledge, including firewalls, VPNs, switching, and wireless technologies
• Experience delivering IT infrastructure and cloud migration projects
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer-facing abilities

Requirements

• Full UK driving licence
• Willingness to travel to customer sites as required
• Professional and consultative approach to customer engagement

• Ability to manage multiple priorities within a fast-paced MSP environment, If you’re an experienced IT Engineer looking for a role that offers a blend of technical challenge, project work, consultancy, and customer engagement, we’d love to hear from you. Skills

• windows
• project
• client
• service
• field
• backup
• server
• azure
• msp
• veamm

• £35,000 - £45,000 salary
• Hybrid working
• Exposure to a wide range of technologies and projects
• Ongoing training and professional development
• Clear career progression opportunities
• Supportive and collaborative team environment

Our client is a well-established Managed Service Provider delivering IT support, cloud solutions, and infrastructure projects to a broad range of SME and mid-market businesses across Oxfordshire and the surrounding areas.