IT Technician

• Provide 1st and 2nd line IT support to staff and users.
• Troubleshoot and resolve hardware, software, and network issues.
• Administer and maintain the school’s IT systems and network.
• Support PCs, laptops, mobile devices, and audio-visual equipment.
• Ensure users are kept informed throughout the resolution process.

Skills & Experience

Experience supporting some of the following technologies:

• Windows 11 and Microsoft 365
• Microsoft Server 2019 / 2022 / 2025
• Wired and wireless networks, firewalls, and content filtering
• PCs, laptops, mobile devices, and AV systems

• Strong customer service and communication skills.
• Logical problem-solver with a proactive approach.
• Passionate about technology and helping users of varying technical abilities.
• Relevant IT qualifications are advantageous., * Applicants must live within a commutable distance of Croydon.
• An enhanced DBS check will be required for the successful candidate.

Skills

• 1st/2nd Line IT Support
• Azure Active Directory
• DNS & DHCP Management
• Jamf (MDM)
• Microsoft 365 (Cloud Suite)
• Microsoft Intune & Endpoint Management
• Networking
• Server Configuration