IT Service Desk Analyst

Brightwork Ltd

Glasgow, UK

12 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.totaljobs.com

Tech stack

Microsoft Windows Active Directory Desktop Computing Linux Microsoft Exchange Server Virtual Private Networks (VPN) Network Troubleshooting Microsoft Office Microsoft SQL Server Windows Servers Network Administration SAP (Applications)

+3 more

TCP/IP Office365 Laptops

Job description

Our client is currently recruiting an IT Service Desk Analyst who provide first line IT technical support to associates , in terms of hardware , software , and operational problems., * First line IT technical support: general support of users on the Windows/Linux network

Actively communicate with users through system in order to keep them up-to-date on their support requests
Prioritising and/or escalation of tickets
Build , deploy , configure, troubleshoot , and fix computers for end users
Maintain end user hardware I software as required, including mobile/desktop phones, printers, barcode scanners, laptops, desktop PCs
Maintain inventory of end user hardware / software in asset management systems
Create and maintain documentation and SOP ‘ s for 1 st line IT technical support processes
General network administration

Requirements

Experience of Service Desk/desktop support in a Windows environment
Windows Server, Active Directory Network Administration
Exchange Server, MS Office 365 services skills and experience
Microsoft Certification , SQL Server , Linux, Network troubleshooting (TCP/IP, LAN, WAN etc.), O365, Ivanti ITSM, firewalls/ VPN would be desirable
ERP experience would be an advantage, SAP in particular

About the company

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles. Brightwork (part of the Staffline Group), do not charge any recruitment or job-seeking fees at any stage of the hiring process.