Microsoft 365 Support Engineer

We’re looking for an experienced Microsoft 365 Support Engineer to join our client’s technology team, taking ownership of complex support issues across their Microsoft workplace environment. This is a hands-on 3rd line support role with a strong Microsoft focus. You’ll troubleshoot and resolve escalated technical issues across Microsoft 365, Windows, Entra ID and endpoint technologies, while helping maintain a secure and reliable environment for users across the business. You’ll be joining an established team where you’ll act as a technical escalation point, get involved in improvements and projects, and have plenty of opportunity to deepen your Microsoft expertise. A driving licence is required, as there may be occasional travel to local regional offices. What You’ll Do o Provide 3rd line technical support across the Microsoft workplace environment o Troubleshoot complex issues across Microsoft 365, Windows and associated technologies o Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive o Manage users, groups, permissions, licensing and access through Entra ID / Azure AD o Support endpoint management and device configuration through Microsoft Intune o Troubleshoot identity, authentication, access and Microsoft 365 connectivity issues o Act as an escalation point for issues that cannot be resolved at 1st or 2nd line o Monitor Microsoft 365 service health and investigate incidents o Support security, compliance and access controls across the Microsoft environment o Carry out configuration changes, upgrades and general platform maintenance o Work with internal teams and third-party suppliers to resolve more complex technical issues o Contribute to Microsoft 365 improvements, migrations and technology projects o Maintain clear technical documentation and share knowledge with the wider support team

o Strong experience providing 2nd/3rd line IT support o Hands-on administration and support of Microsoft 365 o Good knowledge of Exchange Online, Teams, SharePoint Online and OneDrive o Experience supporting Entra ID / Azure Active Directory o Good Windows desktop and troubleshooting experience o Experience with user administration, permissions, authentication and access issues o Strong troubleshooting skills and the ability to take technical issues through to resolution o Confident communicating with users and other technical teams This would suit an experienced 2nd/3rd Line Support Engineer, Microsoft 365 Engineer, Infrastructure Support Engineer or Modern Workplace Engineer looking for a role with genuine ownership of a Microsoft environment. Apply now if you’re looking for a hands-on Microsoft role where you can solve complex problems, improve the environment and develop your M365 expertise.