Specialist - Information Technology

ESC Region 3

Victoria, TX, United States

16 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

api.schoolspring.com

Tech stack

Microsoft Windows VoIP CompTIA Network+ System Configuration Dynamic Host Configuration Protocol Domain Name System (DNS) Network Configuration and Change Management Network Administration Remote Access Technology Zero Trust Network Access Virtual Local Area Networks Wireless Access Point

+7 more

Wireless Networks Network Switches Break Fix Peripherals Information Technology Hardware Infrastructure Firewall Services Module

Job description

Primary Focus - On-Site School Support: Travel to regional school districts to provide Tier 2/3 hands-on troubleshooting, diagnostics, and resolution for complex hardware, software, and localized network issues.
Secondary Focus - Internal ESC Support: Assist with the technical maintenance, help desk escalation, and infrastructure support of the internal Education Service Center operations as needed.
Configure, deploy, and maintain campus network switches, manage localized VLAN traffic, and resolve device-level connectivity issues.
Install, configure, and monitor school-wide wireless networks to ensure seamless, high-density connectivity for classroom devices.
Assist with the setup of WAN links, localized server hardware, and peripheral systems like VoIP or classroom smart tech.
Document network configurations, diagrams, and standard operating procedures.
Comply with federal and state laws, State Board of Education Rules, and ESC board policy and procedures.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent blend of education and hands-on experience).
3-5 years of progressive experience in IT technical support, field services, or network administration.
Relevant certifications preferred: CompTIA Network+/Security+, CCNA, Palo Alto PCNSA, Aruba ACMA, or Microsoft/Google certifications.
Frequent travel within the Region 3 area is required. Must possess a valid driver’s license and an acceptable driving record to operate Education Service Center fleet vehicles.

KNOWLEDGE, SKILLS, AND ABILITIES

Advanced troubleshooting of computer systems (Windows, Google and Mac platforms), mobile devices, and peripherals in a school environment.
Practical proficiency with network switches, port configurations, VLAN routing, and basic DHCP/DNS administration.
Experience deploying, configuring, and optimizing wireless access points (Aruba, Ubiquiti, or Meraki) across school campus environments.
Basic administrative familiarity with firewall configurations, secure remote access, and Zero Trust frameworks.
Strong troubleshooting and root-cause analysis abilities with attention to detail.
Skilled in documenting configurations, diagrams, and standard operating procedures.
Ability to collaborate effectively across IT and school district admin teams.