Desktop Support Team Lead

Top Prospect Group

New York, NY, United States

16 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Shift work

Job source

www.dice.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Microsoft Azure Cloud Computing Virtual Private Networks (VPN) Microsoft Office Microsoft InTune Information Technology

Job description

PC, Mac, Office 365, troubleshooting, technical support, team evaluations, AD, hardware/software support, We are seeking an experienced Desktop Support Team Lead to oversee daily desktop support operations while mentoring and developing a small technical support team. This hands-on role combines leadership responsibilities with advanced troubleshooting and end-user support across Windows, macOS, Microsoft 365, and cloud-based technologies., * Lead and support desktop technicians, providing guidance and technical mentorship

Serve as the escalation point for complex technical issues
Troubleshoot hardware, software, networking, and endpoint management issues
Support Microsoft 365, Intune, Active Directory, Entra ID, VPN connectivity, and Azure environments
Manage desktop-related projects and technology deployments
Provide AV and conference room support, including Microsoft Teams meetings and presentation technology
Maintain accurate documentation, asset inventory, and ticket records
Collaborate with vendors and internal stakeholders to resolve technical challenges

Requirements

Associate’’s degree in Information Technology or equivalent experience
CompTIA A+ certification required
5+ years of Help Desk/Desktop Support experience
Strong knowledge of Windows, macOS, Microsoft 365, Intune, Active Directory, Entra ID, and Azure
Experience supporting audiovisual and collaboration technologies
Proven ability to mentor team members and handle escalated technical issues