IT Specialist

The IT Specialist is a blend of technical, server and network support, requiring the ability to troubleshoot end-user, server and network issues. This position will be responsible for setting up and maintaining servers, workstations and the network. Additional duties include monitoring for and troubleshooting potential issues with the environment and system patching. The IT Specialist will oversee and participate in all operational activities, including network system administration, capacity planning, network performance, data and network security as well as backup and restores. This position requires strong communication and technical skills, as well as the ability to be adaptable and troubleshoot problems.

Essential Duties and Responsibilities:

• Install, upgrade, configure, maintain, and troubleshoot end-user hardware and software.

• Responsible for managing user Identity systems. Assist non-IT employees with any technical issues and data transfers.

• Build, Maintain and Support Physical and Virtual Servers Environments: Ubuntu Linux and Proxmox, and Windows Server.

• Oversee all network activity, systems administration, backup, restoration and capacity planning: Ubiquiti

• Develop and implement Server maintenance standard operating procedures

• Manages the implementation of new technologies and consults on application projects to ensure the application is utilizing the technology appropriately and ensure the application will integrate into the infrastructure.

• Provide data and network security

• Keep upper management informed with regular reports

• Administer Active Directory and Office 365 Tenant.

• Maintain support and compliance to the NIST / CMMC System Security Plan (SSP) for the Defense Business Unit.

• Participate as the IT liaison for the business unit in the Defense leadership stand up.

• Partner and provide team support with the Cybersecurity Analyst for the business unit.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions., * Bachelors degree in Degree in IT, Computer Science, Computer Engineering, or Management Information Systems

• U.S. Citizen allowing for International Traffic in Arms Regulations (ITAR) compliance.

• Progressive IT experience with at least 5 years of experience planning, installing, supporting, securing, and maintaining networks, servers, and cloud environments.

• Experience with capacity planning and performance monitoring techniques and tools

• Ability to solve complicated problems and deal with a variety of variable situations.

Education and Experience (Preferred):

• Progressive IT experience with 7 years of experience planning, installing, supporting, securing, and maintaining networks, servers, and cloud environments.

• Experience NIST 800-171 and CMMC compliance.

• Security and/or Server certifications

Skills, Knowledge, and Abilities (required):

• Must be able to act as a technical resource and participate for system/network projects and knowledge of back up.

• Understanding and proficiency with SAN (Storage Area Network) and NAS (Network Attached Storage), Local Area Network (LAN) and Wide Area Network (WAN) concepts and configurations such as routing, cabling, VPN (Virtual Private Network), and ISPs (Internet Service Providers) options and capabilities.

• Working knowledge of TCP/IP, DNS, DHCP, LAN and WAN to troubleshoot and address server issues.

• Knowledgeable on firewalls, proxy and databases to keep the network and user information secure.

• Ability to create scripts (VBScript, PowerShell, Perl, PHP and/or Python)

• Excellent oral and written communication skills including ability to interact effectively with customers, vendors and team members.

• Ability to multi-task effectively and efficiently

• Operating System Experience: Windows Server, Windows Desktop, and Ubuntu Linux.

• Experience in the following solutions: Microsoft Intune, Microsoft Entra ID.

• Willingness to learn any tools or skills that are unfamiliar.

Skills, Knowledge, and Abilities (Preferred):

• Knowledge on how to maintain security on all workstations, servers, switches, firewalls, and other related devices.

• Knowledge on how to maintain full system and procedure documentation.

• Working knowledge of the following tools: Proxmox, Ceph.io, Debian, Cisco Global Protect, FlexLM, Fog (Imaging), Business Analysis, Capacity Management, Capacity and Performance Management, Cisco Network Systems, Cloud Computing, Communication Skills, Computer Engineering, Computer Networks, Computer Science, Computer Security, Consulting, Customer Relations, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Debian Linux, Documentation, Environmental Issues, Firewalls, Identify Issues, Identity Data Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Internet Service Providers, Leadership, Linux Operating System, Local Area Network (LAN), Maintain Compliance, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Product Family, Microsoft VBScript (Visual Basic Script) Scripting Language, Microsoft Windows Desktop, Microsoft Windows Server, Multitasking, Network Administration/Management, Network Attached Storage (NAS), Network Monitoring, Network Routing, Network Security, Network Support, Network Systems, Operating Systems, PHP Scripting Language (PHP Hypertext Preprocessor), Performance Analysis, Perl Programming Language, Presentation/Verbal Skills, Problem Solving Skills, Python Programming/Scripting Language, Regulations, Scripting (Scripting Languages), Server Maintenance, Server Programming/Applications, Server Support, Software Patches, Standard Operating Procedures (SOP), Storage Area Network (SAN), Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), U.S. National Institute of Standards and Technology (NIST), Ubuntu, United States Citizen, VPN (Virtual Private Network), Wide Area Network (WAN), Windows PowerShell, Writing Skills