IT Specialist

The IT Specialist is a multi-disciplined, front-line technologist who delivers Tier I and selected Tier II solutions for MDT employees and credit-union clients across endpoints, identity, SaaS applications, network services, and peripherals. IT Specialists focus on first-call resolutions to reduce escalations and support both incidents and major-incident swarming. The role creates and maintains runbooks/operations guides and knowledge articles to ensure a consistent end-user experience. In addition, IT Specialists provide employee technical support and MDT asset management (provisioning, inventory, and lifecycle)., * Administer and secure all corporate endpoints, peripherals, and mobile devices.

• Manage user, group, and computer objects in Active Directory; enforce access controls.
• Evaluate, assess, and deploy new hardware/software; recommend technology standards.
• Monitor health system and deliver clear status/compliance reports.
• Track inventory of IT equipment, software licenses, and warranties.
• Support core security services (email filtering, MFA, VPN, web filtering) and hosted apps.
• Perform Tier I troubleshoot of LAN/WAN infrastructure (switches, routers, firewalls).
• Provide Tier I/II support to internal and external users.
• Deliver on site support as needed to resolve hardware, connectivity, or other incidents.
• Documents fixes and shares knowledge as needed.
• Maintain positive vendor and customer relationships.
• Represent the company professionally in contacts with clients, vendors, and trade professionals.
• Ensure requests, questions, and problems are courteously and professionally resolved.
• Ensure the company’s professional reputation is maintained both internally and externally.
• Works well with co-workers.
• Keep management well informed of activities and any significant problems.
• Complete required reports, records, and other documentation.
• Attend and participate in meetings and committees as required.
• Abides by all company policies and procedures, including upholding all security standards.
• Ensures the work area is clean, secure, and well maintained.
• Complete additional duties as assigned., * No hazardous or significantly unpleasant conditions (such as in a typical office).
• In-state and/or out-of-state travel including overnight stays, up to 20%, as needed.
• Long duration of computer workstation usage.
• Additional hours, including after hours or weekend support, as required
• 24×7 availability while on primary or secondary on call rotation.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Do you have experience in WAN?, Do you have a High school diploma or GED?, * High school graduate or equivalent.

• Preferred certifications: CompTIA A+, Network+, or Security+; ITIL 4 Foundation.
• Associates degree in IT or related field, or equivalent combination of education and experience.
• Additional related training in IT applications and systems and financial institution operations.
• Minimum 1 year of experience in related positions.
• Hands-on experience in IT technical support or systems administration.

REQUIRED KNOWLEDGE

• Understanding of IT applications and products.
• Windows OS installation, configuration, patching, and performance tuning (desktops, laptops, VMs).
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN) and LAN/WAN/WLAN support-Cisco & Fortinet experience preferred.
• Multi-site Active Directory administration, Group Policy, and identity lifecycle management.
• Scripting/automation using PowerShell, Bash, Python, Intune, MCM, or Ansible.
• Familiarity with SQL databases and cloud platforms (Microsoft 365/Azure, AWS, or GCP).
• Peripheral setup and troubleshooting (printers, scanners).
• Security controls: MFA, EDR, automated patching, and compliance best practices.
• Strong technical documentation, knowledge sharing, and customer service communication skills.
• Proven ability to prioritize, stay calm under pressure, and meet tight deadlines in a fast paced environment.