First Shift Technical Support Specialist

errors, hardware malfunctions, and calibration drift; coordinate with manufacturer support services as needed. Maintain comprehensive documentation, including sample data, analysis parameters, results, calibration and maintenance records, and quality control logs. Develop and maintain training materials such as work instructions, step-by-step guides, and reference documentation; train users as required. Ensure compliance with all safety protocols, including proper handling of radiation, chemicals, and hazardous materials. Provide customer support by maintaining professionalism, patience, and a positive attitude when assisting users or addressing concerns.Uphold Positronic s standards of integrity, quality, and operational excellence. Identify hazards in the workplace and report them to management and/or the safety coordinator. Collaborate with the EHS department to meet local, state, and federal regulatory requirements, including OSHA, NFPA, DNR, EPA, and Amphenol sustainability

practices. Work with the Quality department to ensure compliance with AS9100 certification standards. Comply with all company policies and procedures. Perform other duties as assigned. Requirements Education and Experience High school diploma or equivalent. At least 1-2 year of experience with metrology, or equivalent education and experience. At least 1-2 year of experience or training in Coordinate Measurement Machine programming, or equivalent education and experience. Physical Must be able to sit, stand, walk, bend, stoop, twist, and reach overhead. Frequent lifting of up to 10 lbs. Fine motor skills and close vision required for data entry and machine operation. Working Conditions Work is performed in a lab environment with exposure to low levels of radiation from XRF equipment (fully shielded). Occasional exposure to noise, fumes, or chemical residues. PPE such as safety glasses and gloves is required. Competencies Knowledge Mechanical systems, testing equipment, and quality documentation standards. Production processes, material properties, and basic chemistry relevant to XRF analysis. CMM programming knowledge. CMM operation knowledge. English language structure, grammar, and technical terminology. Skills Communicate clearly with team members and supervisors. Follow technical instructions and record testing results accurately. Monitor machine performance and troubleshoot operational issues. Use time effectively to manage workload and shift priorities as needed. Abilities Maintain arm-hand steadiness while handling precision instruments. Identify and respond to inconsistencies in test results or equipment behavior. Grasp and manipulate small objects with manual dexterity.