Lead UX Designer

• Work closely with research, senior stakeholders, product managers and engineering teams to brainstorm and co-create ideas, approaches, and solutions
• Create wireframes, prototypes, and high-fidelity designs using Figma, along with our established Design System
• Ensure that designs follow best practices and use research & testing to inform and validate
• Confidently challenge the status quo, encouraging all involved to address root causes to ensure the best outcome for users
• Apply a positive and constructive attitude when giving and receiving all feedback
• Deliver high-quality design assets to the engineering team, along with clear guidance to ensure all aspects of the designs are fully understood
• Provide ongoing support to engineering, with regular UX review checkpoints to ensure quality and that the system is being built as designed
• Keep up to date with the latest UX practices, innovations, and tools
• Ensure all designs comply with ADA/WCAG standards for accessibility
• Deliver on time, identifying and managing risks to ensure timelines are met, and escalating where needed
• Lead by example, supporting, training and developing junior members of the team
• Moderate conflicts between colleagues and/or stakeholders, guiding to constructive resolution
• Take a leading role in the wider UX community, helping to define our standards and practices

• 10+ years of overall experience
• 7+ years of industry UX Design experience
• Strong attention to detail, analytical skills and problem-solving
• Experience on complex, enterprise-scale or consumer design projects
• Creative flair and a good eye for design
• Excellent written and oral communication skills
• Outstanding skills in professional design tools (Figma)
• Experience working with, and contributing to, Design Systems
• Proven ability to leverage AI-enabled design tools and workflows strategically - including generative design, AI-assisted prototyping, and intelligent design systems - with the experience and judgment to guide teams in adopting these approaches responsibly and effectively
• Degree

Desirable Skills, Experience and Competencies

• Experience in financial or complex applications
• Experience with agile methodology
• Financial services industry and commercial banking experience
• Master’s degree

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred