Technical Program Manager

Tools used (not a comprehensive list): Slack, Wrike, Keynote, Quip (spreadsheet and word processing), Excel, Mail, Calendar, several internal tools (SAP, RADAR, etc.).

Scope of Work:

1. Manage multiple projects that are driving enhancements/new capabilities across multiple internal applications over their lifecycle. Projects will be at varying stages in their lifecycle.

2. Work with Business and BPR teams (WW/AMR/EMEIA/APAC) on requirements documentation and prioritization.

3. Work with Engineering/IS&T teams to review requirements and assess any gaps.

4. Manage project core team calls and communication with a broad XF stakeholder team.

5. Weekly
6. Monthly

7. Ad hoc

8. Lead UAT

9. UAT coordination
10. Issue Triaging
11. Reporting

Support system go-live cutover and warranty.

Proactively identify risks and work on mitigating these risks ahead of time.

Manage non cap / enhancements as applicable, where working for cross functional teams for resolution/deployment.

Skillset required (Baseline): Agile and Waterfall project management, technical program/product management, excellent verbal and written communication, requirements documentation, business analysis, issue triaging, root cause analysis, problem solving, partner management

Additional experience (Preferred): E commerce process experience across Quote/order to cash and Retail fulfillment, familiarity with different fulfillment processes such as online, stores, shipment tracking. Preferred candidates with prior Apple contracting experience.