IT Generalist II

A bachelor’s degree in an appropriate area of specialization and two years of appropriate experience or an equivalent combination of education and experience., * Administers departmental servers, applications, storage, authentication services, and other technology systems supporting instructional, research, and administrative operations.

• Performs installation, configuration, upgrades, patching, maintenance, and license administration for supported systems and applications.
• Monitors system availability, capacity, performance, security, and reliability and responds to identified issues.
• Participates in technology lifecycle planning and recommends replacement or upgrade strategies for supported systems and equipment.
• Troubleshoots complex system, application, access, and infrastructure problems and implements appropriate corrective actions.
• Applies applicable university security standards and technical controls, including patching, access management, vulnerability remediation, and secure system configuration.
• Assists with response and recovery activities related to system outages, technology failures, or suspected security incidents.
• Coordinates with Chemistry IT staff, CLAS IT, UFIT, and other technical resources as needed to resolve system changes or security issues.

ENDPOINT AND USER SUPPORT

• Manages and supports departmental computing devices and networked workstations used by faculty, staff, students, laboratories and instructional spaces.
• Deploys and maintains operating systems, applications, configurations, software updates, and security controls using centralized management and automation tools including SCCM, InTune and JAMF.
• Diagnoses and resolves hardware, software, connectivity, authentication, and access issues.
• Provides technical consultation and support to users with varying levels of technical expertise.
• Assists with the installation, replacement, configuration, and lifecycle management of departmental technology equipment.

TECHNICAL SOLUTIONS AND SECURITY

• Designs, develops, configures, and implements technical solutions in response to departmental instructional, research, and administrative needs in compliance with UF policy.
• Develops scripts, automations, integrations, and system configurations that improve reliability, efficiency, consistency, or user experience.
• Tests, validates and documents new or modified technical solutions prior to implementation.

• Troubleshoots unusual or complex technical problems.

• Supports departmental cybersecurity practices and assists with the identification and remediation of security vulnerabilities and configuration concerns.

DOCUMENTATION AND COORDINATION

• Creates and maintains documentation for departmental IT systems, configurations and procedures.
• Creates and maintains technical instructions (“How-To”) for end users.
• Maintains accurate IT asset/inventory information.
• Participates in Chemistry IT staff meetings and relevant CLAS and university IT meetings, training, and information-sharing activities.
• Maintains knowledge of developments in information technology, cybersecurity, systems administration, and other technologies relevant to assigned responsibilities.

OTHER DUTIES AS NECESSARY Expected Salary: $65,000 - $75,000

A bachelor’s degree in an appropriate area of specialization and two years of appropriate experience or an equivalent combination of education and experience. Preferred:

• Experience administering and supporting complex information technology infrastructure, systems, or platforms within an academic, research, laboratory or similarly complex environment.
• Experience supporting end users in complex technical environments.
• Experience administering Windows, macOS, and Linux/Unix operating systems.
• Experience with Windows and Linux server administration, storage, backup / recovery, and system monitoring.
• Knowledge of networking, identity and access management, authentication protocols, security hardening, and cybersecurity best practices.
• Experience with endpoint management tools including SCCM, InTune, JAMF and Satellite.
• Familiarity with virtualization and containerization technologies.
• Strong scripting and automation skills using languages or tools such as Python, Bash, PowerShell, or similar technologies.
• Experience with directory services, identity federation, and authentication technologies including Active Directory and Microsoft Entra ID.
• Ability to troubleshoot complex technical problems and communicate technical information effectively to users with varying levels of technical expertise.
• Strong written and oral communication skills, required., Classification Title: Human Resources Generalist II Classification Minimum Requirements: Bachelor’s degree in an appropriate area and two years of relevant experience; or an e…